OUR GROUP

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria)
Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments.

THE ROLE

The Business Development and Client Success Analyst will play a crucial role in supporting the Head of Commercial in acquiring new properties and managing their commercial aspects from start to finish. This role involves not only business development but also client success management and extensive data analysis to ensure optimal performance, revenue and satisfaction.

KEY RESPONSIBILITIES:

• Assist the Head of Commercial in identifying and acquiring new properties.
• Evaluate and triage incoming enquiries
• Meeting clients in support of the Head of Commercial or independently
• Providing a single point of contact for incoming clients, offering comprehensive services including revenue and pricing
• Support the end-to-end commercial management of properties, including contract negotiation and execution.
• Manage client relationships to ensure satisfaction and retention and serve as additional point of contact for VIP clients
• Coordinate with internal teams to gather and collate data in support to superior property management and client service
• Conduct in-depth analysis of large datasets related to client and market data, pricing, and revenue management, ensuring we keep abreast of market trends
• Perform inventory control and competitor analysis
• Utilise data analysis tools to review ongoing performance of our units and optimise property performance and identify trends.
• Prepare and present detailed KPI reports on property performance, client success metrics, and market analysis.
• Stay updated on industry trends and market conditions to identify new opportunities.