OURISMAN, TRUSTED TRADITION

Here’s to those who think differently. The ones who think that a car dealership’s first priority should be the guest. Such a candid idea could only come from Ourisman. Because we’re forward thinking, just like the communities we serve. Individuals who won’t be constrained by how things “have always been done”, but instead strive to do things “how they could be done” and “how they should be done.” It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

ROLE SUMMARY

Ourisman Automotive Group is seeking a proactive and customer-focused BDC Coordinator to join our team. The BDC Representative will be responsible for handling inbound and outbound communication with potential and existing customers to generate sales and service appointments.

MORE ABOUT THE ROLE

• Handle inbound and outbound calls, emails, and chat inquiries to assist customers with their vehicle sales and service needs.
• Schedule sales and service appointments, ensuring a seamless and positive experience for customers.
• Identify and qualify sales leads, converting them into opportunities for the sales team.
• Conduct timely follow-up with customers who have expressed interest in our vehicles or services, maintaining strong customer relationships.
• Update and maintain customer information in the dealership’s Customer Relationship Management (CRM) system, ensuring accuracy and completeness.
• Stay informed about dealership promotions, vehicle features, and service offerings to effectively communicate with customers.
• Achieve individual and departmental performance goals related to customer interactions, appointments, and lead conversions.
• Work closely with sales, service, and management teams to support dealership objectives and enhance the customer experience.