ABOUT ROY FOSS

For over 50 years, the Roy Foss Automotive Group has been a proud cornerstone of the community—built on trust, integrity, and lasting relationships. We’re grateful to have earned the loyalty of long-time customers and to continually welcome new ones who value the comfort of a name they can rely on. Our longstanding commitment to service excellence and customer-focused innovation has earned us a reputation as a leader in sales, service, and parts. At the heart of our success is our incredible team—dedicated, passionate individuals who go above and beyond every day.
The Business Development Centre Representative is an effective communicator and has the ability to build strong relationships with both the Sales team and the customers. The BDC is highly focused on Customer Retention. As a team player, the BDC strives to develop collaborative relationships throughout the dealership and we are looking for mature, customer first oriented and enthusiastic candidates to help develop and grow our business.

• Provide excellent service for all inquiries via phone and internet by answering questions and booking test drives and appointments for customers to review their vehicle options.
• Perform Outbound calls for campaigns based on equity position and follow up on other marketing efforts including private sales and portfolio calls.
• Track all customer interactions, leads, and appointments in the CRM; reschedule missed appointments and follow up on outcomes.
• Maintain accurate customer records by purifying data, and scheduling future contact as needed.
• Notify relevant departments of appointments, assist with other duties, and strive to meet or exceed monthly targets.
• Maintain thorough knowledge of vehicle features, including of competitor brands.