SUMMARY

Pohanka Automotive Group is hiring for Business Development Coordinators to join our team! Do you enjoy meeting new people and helping out customers? Are you passionate about delivering an excellent customer service experience? Do you have an outgoing personality and enjoy cultivating new relationships? If you answered yes, we want to talk to you! Our dealership has been a driving force in the industry, setting benchmarks for quality, reliability, and customer satisfaction.

QUALIFICATIONS

• At least one previous role is based on strong customer service experience.
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills.
• Willing to submit a pre-employment background check & drug screen.
• The ability to Multi-Task
• Bilingual is a plus
• Automotive experience is a plus.
• Automotive service department is a plus
• At least one weekend day is necessary

• Answer customer calls and establish follow-up with service appointments.
• Respond to emails, phone calls and live chats service inquiries.
• Provide customers with initial product information & direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with Service and Manufacturer Recall leads of Existing and New Client opportunities
• Preform weekly service outbound phone calls to clients as directed by management team
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.