About IFX Payments
We’re an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to

COMPETENCIES & EXPERIENCE

• Proven experience in lead generation, cold-calling, or a similar outbound sales role, preferably in the financial services,payments or FX industry.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Self-motivated and goal-oriented with a track record of meeting or exceeding targets.
• Excellent organisational and time-management skills.
• Familiarity with CRM tools and lead management system.
• Knowledge of the payments or foreign exchange industry is a plus but not essential.
• Ability to handle objections and provide thoughtful responses to potential client concerns.

3. Lead Qualification

• Evaluate leads based on predefined criteria to ensure quality and relevance.
• Conduct initial discussions to understand client needs and determine suitability for products/services

OVERVIEW OF ROLE

You will be responsible for identifying, qualifying, and generating leads by making outbound calls to perspective clients to schedule high-quality appointments for the Business Development team. This is a pivotal role in driving the company’s growth by expanding our client base and promoting our suite of payment and foreign exchange services.

RESPONSIBILITIES

1. Lead Research and Identification

• Conduct market research to identify potential customers and target markets.
• Utilise online tools, databases, and social media platforms to source and qualify leads.

1. Outreach and Engagement

• Initiate contact with potential leads through email, phone calls, and social media.
• Develop and maintain effective communication to build relationships with prospective clients.

1. Lead Qualification

• Evaluate leads based on predefined criteria to ensure quality and relevance.
• Conduct initial discussions to understand client needs and determine suitability for products/services.

1. Database Management

• Maintain an organised and up-to-date database of leads and prospects.
• Track interactions, update contact information, and document progress in CRM systems.

1. Collaboration with Sales Teams

• Work closely with the sales team to transfer qualified leads and support the sales pipeline.
• Provide detailed insights and feedback to aid in sales strategies and decision-making.

1. Customer Relationship Building

• Nurture leads through follow-ups and provide necessary information to guide them through the sales funnel.
• Address enquiries and resolve issues promptly to enhance the customer experience.

1. Market Trend Monitoring

• Stay updated on industry trends, competitor activities, and emerging markets.
• Use insights to refine lead generation strategies and tactics.

1. Compliance and Data Security

• Ensure compliance with data protection regulations (e.g. GDPR) during lead generation activities.
• Maintain confidentiality and security of prospect data.