-Manage inbound and outbound calls in a timely manner.

- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.

- Seize opportunities to upsell products when they arise.

- Build sustainable relationships and engage customers by taking the extra mile.

- Keep records of all conversations.

Requirements:

- Minimum 2 years of experience in a customer support role.

- Track record of over-achieving targets.

- Knowledge about cars and vehicle brands.

- Strong phone and verbal communication skills along with active listening.

- Familiarity with CRM systems and practices.

- Customer focus and adaptability to different personality types.

• - Ability to multi-task, set priorities, and manage time effectively.

-Manage inbound and outbound calls in a timely manner.

- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.

- Seize opportunities to upsell products when they arise.

- Build sustainable relationships and engage customers by taking the extra mile.

- Keep records of all conversations.

Requirements:

- Minimum 2 years of experience in a customer support role.

- Track record of over-achieving targets.

- Knowledge about cars and vehicle brands.

- Strong phone and verbal communication skills along with active listening.

- Familiarity with CRM systems and practices.

- Customer focus and adaptability to different personality types.

• - Ability to multi-task, set priorities, and manage time effectively.