• Monitor beauty, personal care and wellness trends across TikTok, Instagram, retail and competitor brands.
• Identify emerging product opportunities, ingredients, packaging formats and consumer trends.
• Support the development of new product concepts and innovation ideas for customers.
• Create trend presentations and customer-facing inspiration decks.
• Maintain awareness of competitor launches and market activity.
• 
  

New Product Development Support

• Support the day-to-day management of customer briefs and NPD projects.
• Coordinate samples, submissions, approvals and project timelines.
• Liaise with internal teams to ensure projects progress smoothly.
• Track key actions and follow up on outstanding tasks.
• Assist in bringing new products from concept through to launch.
• 
  

Account & Customer Support

• Support the Business Development Manager with customer accounts and day-to-day enquiries.
• Build strong relationships with customers and internal stakeholders.
• Prepare meeting agendas, presentations and follow-up actions.
• Support customer meetings and retailer visits.
• Ensure customer requests are handled efficiently and professionally.
• 
  

Commercial & Administrative Support

• Prepare quotations, pricing requests and customer documentation.
• Maintain customer records, product information and account files.
• Support the preparation of sales reports and business updates.
• Assist with product submissions and retailer systems.
• Provide general commercial and administrative support to the Business Development team.
•