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Business Development Executive at RES Consultant Group
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

25000.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, E-commerce, Stock Market, Mutual Funds, Problem Solving, Communication, Team Collaboration, Call Management, Complaint Resolution, Follow-up Tracking, Performance Metrics, Customer Satisfaction, Information Provision, Escalation Management, Training, Time Management

Industry

Description
We are looking for a Business Development Executive to join our team at The Star Solution. The role offers ₹15000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to E-commerce and Stock Market / Mutual Funds if not, we will definitely provide the proper Training. Join us for a great work environment with various opportunities for career growth. Key Responsibilities: Professionally manage incoming and outgoing calls. Respond to customer inquiries, complaints, and concerns with a problem-solving mindset. Log customer interactions and track follow-ups. Offer timely and relevant solutions to resolve customer issues. Collaborate with team members to escalate and address more complex concerns. Meet key performance metrics including call handling time, customer satisfaction and resolution rates. Job Requirements: The minimum qualification for this role is a Graduate and 0.5 - 3 years of experience(Freshers can apply if they have little knowledge). The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. Candidates must be open to a 6-day working week during the Day shift. The minimum qualification for this role is a Graduate and 0.5 - 3 years of experience(Freshers can apply if they have little knowledge). The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. Candidates must be open to a 6-day working week during the Day shift.
Responsibilities
The Business Development Executive will manage incoming and outgoing customer calls, addressing inquiries and complaints with a problem-solving approach. They will log interactions, track follow-ups, and collaborate with team members to resolve complex issues.