`Job description
we are the fastest growing company in the UK based in London Stratford city and have an exciting opportunity for an exceptional Customer Care / Office Manager to join our growing, friendly team to manage the back of house operations.

This is a full-time office role that requires strong organizational skills with a great customer care, Staff Management and excellent customer service manner. We’re looking for a professional with experience in an office environment roles.

• Plans work schedules, assigns tasks and delegates responsibilities;
• Advises on the handling of all correspondence and enquiries relating to accounts, sales, statistical and vacancy records;
• Ensures that procedures for considering, issuing, amending and endorsing insurance policies are adhered to;
• Plans, organizes and co-ordinates the activities and resources of other offices n

Excellent IT/ Microsoft Office skills are a must, with a proactive approach towards ensuring the smooth running of our customer care & office operations. The right candidate will have:

Education in Business Management academic qualifications and/or relevant experience. Professional qualifications are also preferable.

• Excellent skills in building relationships with customers
• Great experience in customer care
• Experience in office administration (managerial experience must be preferable)
• A strong desire to help people
• Excellent communicator
• Advanced IT skills with excellent knowledge of Microsoft Office 365
• Experience in using job management / scheduling software
• A focused, motivated professional, with a can-do outlook
• Ability to multi-task in a pressured environment
• Organized, with strong attention to detail
• High work ethic with professional and personal integrity
• Open-minded and flexible
• Manage social media profile
• Monitor google review and identify area of improvement
• research the latest in the Post office business industries

ROLE SUMMARY:

• Liaise with customers (telephone / email) while maintaining a high level of personalized customer service at all times
• Successfully book appointments with customers by building value on our company whilst ensuring confidence in our brand
• Support the directors with sales while managing the company’s daily operations, including the operational schedule of the company
• Managing the services department, with all service, repair and maintenance bookings
• Use of our project management software for data entry, bookings, and other processes required for our daily operations
• Managing supplier accounts and Purchase Orders (receipts and reconciliations)
• Managing general office administration and handling of day-to-day admin duties
• Managing customer invoices & payments (including billing, facilitating customer payments, tracking of expenses, etc..)
• Supporting the onsite engineer teams with incoming requests and information

This is a full-time office role that requires strong organizational skills with a great customer care, Staff Management and excellent customer service manner. We’re looking for a professional with experience in an office environment roles.

• Plans work schedules, assigns tasks and delegates responsibilities;
• Advises on the handling of all correspondence and enquiries relating to accounts, sales, statistical and vacancy records;
• Ensures that procedures for considering, issuing, amending and endorsing insurance policies are adhered to;
• Plans, organizes and co-ordinates the activities and resources of other offices