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Business Development Manager - Card Sales- CC_Balance Builder at Mashreq Careers
, , United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Credit card sourcing, Business development, Team management, Sales target achievement, Performance tracking, Coaching, Process improvement, Compliance, Quality assurance, Hiring, Retention, Data analysis, Relationship management, Incentive processing, Conflict resolution

Industry

Banking

Description
Roles & Responsibilities * Drive credit card sourcing through assigned teams and ensure monthly sales targets are achieved. * Lead business development activities, expanding sourcing channels and strengthening partner relationships. * Manage team productivity, discipline, and engagement to ensure high‑quality output. * Identify process gaps in card sourcing and recommend improvements to increase conversion and efficiency. * Ensure strict adherence to bank policies, compliance requirements, and quality standards. * Conduct regular call monitoring, coaching, and performance reviews for team members. * Maintain team‑wise and agent‑wise performance tracking and monthly dashboards. * Ensure all mandatory trainings are completed on time and team capabilities are continuously upgraded. * Oversee end‑to‑end hiring to ensure the team remains adequately staffed; manage attrition effectively. * Ensure timely incentive processing and resolve any payout‑related issues proactively. * Reduce customer complaints through quality checks, audits, and root‑cause analysis. * Drive corrective actions based on feedback sessions, escalations, and call audits. * Collaborate with HR on onboarding, retention, and development plans for the team. * Conduct one‑on‑one coaching and development sessions for continuous improvement.
Responsibilities
The Business Development Manager is responsible for driving credit card sourcing through assigned teams to meet monthly sales targets. They will also oversee team performance, manage hiring and retention, and ensure strict adherence to bank policies and quality standards.