Business Development Manager at Keywords Studios

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Account Management, Client Support, Data Collection, Issue Resolution, Client Retention, Metric Monitoring, Renewal Processes, Testimonial Gathering, Onboarding Support, Growth Identification, Feedback Collection, Internal Documentation, Relationship Building, Problem Solving, Cross-functional Collaboration

Industry

Computer Games

Description

🌟 About the Role We’re looking for a proactive and detail-oriented Business Developement Manager to support our Client Engagement team. In this role, you’ll work closely with different stakeholders to ensure our clients have an outstanding experience, while helping drive retention and growth across accounts. This is a great opportunity for someone who enjoys building relationships, solving problems, and working cross-functionally in a fast-paced environment. 🤝 What You’ll DoClient Relationship & Account Management Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience Coordinate and schedule client meetings, check-ins, and follow-ups Collect and summarize client performance data, feedback, and usage trends Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently Growth & Retention Help maintain strong client relationships through consistent communication Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities Support renewal processes with relevant data and documentation Identify clients suitable for testimonials or case studies in collaboration with marketing Assist onboarding and implementation teams to ensure smooth client transitions Support identifying growth opportunities within existing accounts Gather and share client feedback to improve products and services Contribute to internal documentation and reporting for continuous improvement ✅ What We’re Looking For Bachelor’s degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus). 3+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment. Familiarity with CRM software (e.g., Salesforce, HubSpot). Highly organized with strong attention to detail and follow-through. Experience with project management is a plus. Ability to build networks and develop relationships across different markets. Exceptional verbal and written communication and presentation skills. Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations. Strong sense of accountability and dependability, with the ability to work both independently and as part of a team.

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Responsibilities

The role involves acting as the day-to-day contact for assigned clients, ensuring timely support and a positive experience while coordinating meetings and tracking performance data. Additionally, the manager will focus on growth and retention by maintaining strong relationships, monitoring key metrics, and supporting renewal processes.