BUSINESS DEVELOPMENT MANAGER at Potamkin Payroll

Folsom, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

108000.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communications, Lead Management, Appointment Setting, CRM Compliance, Performance Tracking, Coaching, Supervision, Call Quality Monitoring, Scheduling, Data Analysis, Reporting, Analytical Skills, Organizational Skills, Multitasking, Communication

Industry

Automotive

Description

The Business Development Center (BDC) Manager is responsible for overseeing all inbound and outbound customer communications within the Sales Department, including internet leads, phone inquiries, manufacturer leads, and third-party leads. This role manages BDC Representatives and ensures lead response timeliness, appointment setting effectiveness, CRM compliance, and conversion performance. The BDC Manager is accountable for driving showroom traffic, increasing appointment show rates, and supporting overall vehicle sales volume and customer satisfaction in alignment with dealership objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES * Hire, train, coach, and supervise BDC Representatives. * Conduct regular performance reviews and provide ongoing development and accountability. * Monitor call quality, email templates, text communications, and CRM documentation. * Create and manage BDC schedules to ensure proper coverage during all operating hours. * Ensure all internet, phone, OEM, and third-party leads are responded to within dealership standards. * Audit CRM daily for proper documentation, follow-up tasks, and disposition accuracy. * Track appointment confirmations, show rates, and sold ratios. * Prepare daily, weekly, and monthly BDC performance reports. * Analyze KPIs including lead response time, contact rate, appointment set rate, show rate, and sold rate. * Ensure compliance with California privacy regulations, and dealership policies. * Promote equal service to all customers regardless of protected characteristics. QUALIFICATIONS * Minimum 2–3 years of automotive BDC or internet sales experience required. * Prior supervisory or management experience preferred. * Strong knowledge of automotive CRM systems (DealerTrak, VinSolutions, Reynolds, CDK, etc.). * Excellent written and verbal communication skills. * Strong analytical and organizational skills. * Ability to multitask in a fast-paced dealership environment. EDUCATION AND EXPERIENCE * High school diploma or GED required. * Associate or Bachelor’s degree in Business, Marketing, or related field preferred. * Automotive retail experience strongly preferred.

Responsibilities

The Business Development Center Manager oversees all inbound and outbound customer communications for the Sales Department, managing BDC Representatives to ensure timely lead response, effective appointment setting, and high conversion performance. This role is accountable for driving showroom traffic, improving appointment show rates, and supporting overall vehicle sales volume and customer satisfaction.