Business Development Manager – Residential Mortgages (VIC) at Ing Firm

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Knowledge, Loan Structures, Market Trends, Relationship Management, Sales, Communication Skills, Time Management, Organizational Skills, Salesforce, Microsoft Office, Broker Engagement, Data Analysis, Collaboration, Training, Compliance, Risk Management

Industry

Banking

Description

Join a bank that’s known for doing things differently. At ING, we’re committed to delivering simple, smart, and customer‑focused financial experiences—and our Third-Party Distribution team plays a critical role in bringing that promise to life. As our Business Development Manager – Residential Mortgages (VIC), you’ll be the face of ING for our accredited mortgage broker network, driving growth across the Victorian market and championing an exceptional broker experience. This is a high‑impact, relationship‑driven role where you’ll combine sales capability, market insight, and strong commercial judgement to expand our presence and strengthen our partnerships. You’ll work closely with brokers to maximise conversion, identify new opportunities, and ensure seamless end‑to‑end experiences, backed by collaboration with internal teams across credit, operations, and product. If you're passionate about shaping better outcomes for brokers and customers—and you thrive in a fast‑paced environment where no two days look the same—this is your chance to join a high‑performing team and make a genuine impact. What you’ll do Build and grow strong partnerships with accredited mortgage brokers through proactive, face‑to‑face engagement and structured territory management. Drive residential mortgage sales by training brokers on ING products, policies, and processes to improve quality, efficiency, and conversion. Use insights, data and Salesforce activity to understand broker performance and identify opportunities to increase portfolio volume and broker activity. Collaborate with internal teams—including Credit, Customer Operations, Sales Support, and the Mortgages Tribe—to deliver timely solutions and excellent broker experiences. Represent ING at industry events, contribute to a high‑performance team culture, and ensure all activities meet compliance, risk, and audit requirements. What we’re looking for Proven credit knowledge and understanding of loan structures, market trends, and the competitive landscape. Minimum 5 years’ experience in business development, sales or relationship management within residential mortgages or home lending. Exceptional relationship‑building, influencing and communication skills, with the ability to engage senior stakeholders and work autonomously. High levels of organisation, time management and resilience—comfortable balancing sales activity with administration and SLA expectations. Proficiency in Microsoft Office and experience using CRM systems (Salesforce preferred); RG146 or mortgage broking qualifications desirable. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sounds like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact: Skye Griffiths on skye.griffiths@ing.com For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com Applications close Wednesday 8 April #LI-DNI We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

The Business Development Manager will build and grow partnerships with accredited mortgage brokers and drive residential mortgage sales. This role involves training brokers, collaborating with internal teams, and representing ING at industry events.