Senior Business Development Manager

SMSGlobal is looking for an experienced Senior Business Development Manager to drive new customer acquisition and revenue growth.

This is a proactive new-business role for a commercially driven salesperson who can generate their own opportunities, build a strong pipeline and manage the complete sales process through to close.

You’ll undertake targeted outbound prospecting, develop industry relationships and identify new markets, customers and areas of growth. While you will also manage inbound opportunities, your success will be driven primarily by your ability to create and convert new business.

The role offers a competitive base salary and a generous commission structure that rewards self-generated business and achievement against sales targets.

About SMSGlobal

SMSGlobal is an Australian-founded messaging technology company helping organisations communicate with their customers through SMS and other digital messaging channels.

For more than 15 years, our technology has supported important and time-sensitive communications across industries including healthcare, education, utilities, finance and retail. We work with customers in Australia and internationally, from growing businesses to large enterprise organisations.

At SMSGlobal, every message matters - and so does every customer interaction.

What you’ll be doing

• Developing and executing a proactive new-business plan.
• Generating qualified opportunities through outbound prospecting, referrals, networking and industry relationships.
• Identifying and approaching prospective customers across relevant industries and market segments.
• Building relationships with senior decision-makers and key commercial and technical stakeholders.
• Understanding each prospect’s requirements and recommending appropriate messaging solutions.
• Preparing proposals, pricing and commercial recommendations.
• Managing opportunities through the complete sales cycle, from initial contact and discovery through to negotiation and close.
• Maintaining a strong, well-qualified sales pipeline.
• Identifying new customer segments, use cases, partnerships and areas of commercial growth.
• Monitoring market developments, competitor activity and customer demand.
• Achieving agreed new revenue, gross profit and customer acquisition targets.
• Maintaining accurate pipeline, activity and forecast information in the CRM.
• Working with our technical, support, finance and account management teams to ensure new customers are successfully onboarded.

What we’re looking for

• Demonstrated success in business development or new-business sales within telecommunications, CPaaS, SaaS or a related technology industry.
• A proven ability to generate opportunities independently rather than relying solely on inbound leads.
• An established professional network within relevant industries or customer markets would be highly regarded.
• Experience managing solution-based sales from initial approach through to close.
• Strong outbound prospecting, relationship-development and negotiation skills.
• Commercial confidence when discussing pricing, value and contractual commitments.
• The ability to communicate credibly with both commercial and technical stakeholders.
• Strong pipeline management, forecasting and CRM discipline.
• A consistent record of achieving revenue, gross profit or new-business targets.
• Experience using HubSpot or a comparable CRM would be advantageous.

About you

You are proactive, commercially driven and comfortable creating opportunities rather than waiting for them. You build relationships easily, follow up consistently and take ownership of your opportunities through to completion.

You are resilient when faced with rejection or longer sales cycles and motivated by measurable results. Just as importantly, you communicate honestly, work collaboratively and follow through on what you say you will do.

Our values

• Trust: Act honestly, own mistakes and follow through on commitments without needing to be chased.
• Hard work: Maintain a consistently high standard, take ownership and see work through to completion.
• Collaboration and respect: Communicate directly and respectfully, share information and support the team.
• Passion, resilience and innovation: Bring energy to the role, respond constructively to setbacks and look for better ways to grow the business and serve our customers.
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