We are seeking a dynamic and driven Business Development Manager to lead our centralized Internet/Phone Sales & Service Department, supporting two Chrysler Dodge Jeep RAM dealerships. This is an exciting opportunity for a motivated leader with a strong background in dealership operations, business development, and team management.

QUALIFICATIONS:

• Prior experience in dealership BDC management (Sales and/or Service) required.
• Strong leadership and coaching skills.
• Proven track record of meeting and exceeding performance goals.
• Excellent communication, organization, and problem-solving abilities.
• Proficiency with CRM tools and dealership software systems. i.e. Vinsolutions, X-Time, Reynolds

ABOUT THE ROLE:

The Business Development Manager will oversee a centralized team of Internet/Phone representatives responsible for handling all inbound and outbound sales and service leads for two locations. This individual will be accountable for developing strategies to maximize appointments, ensure exceptional customer experiences, and drive department performance.

KEY RESPONSIBILITIES:

• Lead, train, and motivate a team of BDC representatives for both sales and service.
• Oversee lead management processes across multiple channels (phone, internet, chat, CRM).
• Set and monitor appointment goals for both dealerships, ensuring a high show-to-sale/service ratio.
• Partner with Sales and Service Managers to align strategies and support dealership growth.
• Analyze performance metrics, implement process improvements, and report to executive management.
• Ensure exceptional customer care, timely follow-ups, and consistent communication.