ROLE PURPOSE

Contribute to a professional and effective sales function within the company. Deliver excellent customer service and income growth. Help to embed a right first time culture and a focus on data quality. Support and educate installers.
Ensuring the company is following all process and procedures to deliver a compliant service against the TOBA and FCA Regulations.

PRINCIPAL ACCOUNTABILITIES

1. Support the drive for growth by nurturing relationships with installers, sharing industry knowledge and seeking growth opportunities from the existing customer base.
2. Utilise all conversations as an opportunity to develop meaningful business interactions focused on driving up levels of income from the portfolio.
3. Provide the Head of Sales & Marketing with details of all income prospects and be proactive in pursuing these.
4. Achieve outbound proactive call strategy and record tangible call outcomes.
5. Follow organisational processes and provide input to creating work instructions and call guides.
6. Deliver controls and escalate when controls have failed.
7. Be flexible and accurate, with a particular focus on data entry and updating records on key information systems (including maintaining an effective CRM).
8. Understand the importance of accurately assessing the credit standing and financial strength of installers.
9. Provide excellent customer service. Work with colleagues and installers to direct administration work to the administration teams.
10. Be professional with external stakeholders, colleagues, visitors and other individuals visiting or working in the Company and the wider group.
11. Suggest improvements to ways of working to create efficiencies and save costs.
12. Responsible for ensuring timely management and escalation of issues (where appropriate).
13. Participate in a ‘Right First Time’ culture to drive improved data quality from installers and create efficiencies within the team.
14. Welcome Quality Assurance results and use these to constantly improve.
15. Undertake any other duties to meet personal, team and organisational objectives following consultation with your line manager.