Business Development Manager

at  Voxtron Middle East

The Role

• Identifying, qualifying, and securing business opportunities, Develop and executing sales strategies to promote contact center solutions, coordinating business generation activities; developing customized targeted sales strategies • Building business relationships with current and potential clients • Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs) • Collaborating with sales and leadership to secure, retain, and grow accounts • Creating and maintaining a list/database of prospect clients; maintaining a database (CRM, Excel, etc.) of prospective client information • Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process • Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals • Maintaining a pipeline of all sales administration using CRM software • Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans • Coordinate project management activities, resources, equipment and information • Break projects into doable actions and set timeframes • Coordinate with clients to identify and define requirements, scope and objectives • Assign tasks to internal teams and assist with schedule management • Make sure that clients’ needs are met as projects evolve • Help prepare budgets • Analyze risks and opportunities • Oversee project procurement management • Monitor project progress and handle any issues that arise • Act as the point of contact and communicate project status to all participants • Create and maintain comprehensive project documentation, plans and reports

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred). • Excellent Communication and Written Skills. • 5+ years Experience in selling contact center solutions and services in the Middle East

About the company
Voxtron has been driving business growth for over a decade through exceptional customer experiences. At our core, we are an innovative systems integrator with a broad range of CXM platforms, including Customer Service and Engagement, Cloud Contact Center, and Customer Relationship Management, all enhanced by Cognitive and Generative AI. Headquartered in Dubai, UAE, Voxtron is a leading provider of advanced customer experience and optimization solutions across the Middle East. We empower enterprises with fully-featured, cost-effective, high-quality customer interaction solutions enabled by our strategic partnerships with industry leaders like Enghouse Interactive, Odoo, Microsoft, and Sage. Moro Hub, our cloud partner, is a government-backed service provider operating one of the regions top data centers. Our AI partner, Kore.ai, is a global leader in advanced AI technology. Our commitment to superior customer solutions is highlighted by our achievements as an Odoo Partner and Microsoft Gold Partner. Our comprehensive product portfolio equips organizations to create transformative customer experiences. It includes omnichannel cloud contact centers, CRM and ERP solutions, workforce optimization suites, chatbots, conversational AI solutions, and enterprise complaint and feedback management systems. These solutions enrich customer engagement, improve business processes, optimize workflows, reduce operational costs, and drive better business outcomes. Since 2010, Voxtron has established a strong presence in Dubai, Qatar, and India, with strategically positioned offices across these regions. With a clientele of over 250 in the Middle East, Voxtron continues to deliver best-in-class customer experience and optimization solutions

• Identifying, qualifying, and securing business opportunities, Develop and executing sales strategies to promote contact center solutions, coordinating business generation activities; developing customized targeted sales strategies • Building business relationships with current and potential clients • Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs) • Collaborating with sales and leadership to secure, retain, and grow accounts • Creating and maintaining a list/database of prospect clients; maintaining a database (CRM, Excel, etc.) of prospective client information • Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process • Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals • Maintaining a pipeline of all sales administration using CRM software • Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans • Coordinate project management activities, resources, equipment and information • Break projects into doable actions and set timeframes • Coordinate with clients to identify and define requirements, scope and objectives • Assign tasks to internal teams and assist with schedule management • Make sure that clients’ needs are met as projects evolve • Help prepare budgets • Analyze risks and opportunities • Oversee project procurement management • Monitor project progress and handle any issues that arise • Act as the point of contact and communicate project status to all participants • Create and maintain comprehensive project documentation, plans and report