Job description

DELIVER OUTSTANDING CUSTOMER EXPERIENCE

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback.
• Ensure every interaction reflects the Leadership Skills Foundation’s values.
• Maintain consistent and accurate records of communications, registrations, and engagement history.
• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities.
• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives.

ROLE PURPOSE:

• Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact.
• Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income.
• Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty.