Business Development Rep at UserTesting

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Communication, Relationship Building, Time Management, Salesforce, Outreach, ZoomInfo, Google Workspace, Proactive Mindset, Organizational Skills, Collaboration, Professionalism, Adaptability, Initiative

Industry

Software Development

Description

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. The Opportunity This is a great opportunity to join a high-impact team that plays a critical role in the success of our sales organization. As a Sales Development Representative (SDR), you’ll often be the first point of contact for prospective customers. You’ll play a key role in generating pipeline, building trusted relationships, and helping bring new customers into the UserTesting community. You’ll work closely with an Account Executive to execute an account-based Go-to-Market strategy and engage qualified prospects with thoughtful, human conversations. This role offers great benefits, exposure to cutting-edge sales tools, and strong potential for career growth within our global sales organization. Responsibilities Partner with your Account Executive to execute an account-based Go-to-Market strategy. Become a trusted point of contact for prospective customers by delivering value early and often. Conduct proactive outreach via phone, email, and social channels to engage new prospects and qualify opportunities. Understand prospect needs, overcome objections, and nurture leads through the early stages of the sales funnel. Drive attendance and engagement for marketing campaigns, trade shows, and virtual events. Maintain accurate records in Salesforce and manage tasks efficiently using tools like Outreach and ZoomInfo. Meet and exceed weekly and monthly KPIs aligned to pipeline generation and activity volume. Travel occasionally to support field marketing and sales events. Operate with a high degree of professionalism, collaboration, and urgency in a fast-paced, goal-driven environment. Requirements At least 1 year of professional experience, ideally in a sales or customer-facing role. Strong communication skills and excellent phone etiquette—you’re confident speaking with C-level executives and asking thoughtful, strategic questions. A natural relationship builder with strong interpersonal skills and a proactive mindset. Demonstrated passion for success, self-motivation, and a track record of taking initiative. Organized and disciplined, with strong time management and prioritization skills. Flexible and adaptable in a fast-changing, entrepreneurial environment. Technical aptitude and experience using tools like Salesforce, Outreach, ZoomInfo, and Google Workspace is a plus. Why You’ll Love This Role Be part of a collaborative, fast-moving sales team that values learning and growth. Make an impact by helping organizations discover how UserTesting can solve real business challenges. Gain hands-on experience with industry-leading sales tools and methodologies. Grow your sales career within a supportive, performance-driven environment. Our Commitment to Inclusion Not sure if you meet every requirement? That’s okay—we still encourage you to apply. Studies show that some groups are less likely to apply unless they meet every qualification. At UserTesting, we’re committed to building a team with diverse perspectives and experiences, because we believe that’s how we create the best outcomes for our customers and our people. Application Process Meet with a recruiter Interview with the hiring manager Participate in a panel interview Offer stage Accessibility and Accommodations We’re committed to providing inclusive and accessible experiences throughout our hiring process. If you need accommodations or support, please reach out to talentexperience@usertesting.com—we’re happy to help. UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

Responsibilities

As a Sales Development Representative, you will partner with an Account Executive to execute an account-based Go-to-Market strategy and engage qualified prospects. You will conduct proactive outreach to generate pipeline and nurture leads through the early stages of the sales funnel.