QUALIFICATIONS

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required to use hands to finger and reach with hands and arms; and talk or hear.
• The employee is frequently required to sit in an office environment.

RESPONSIBILITIES

• Answer customer inquiries and execute follow-up plans
• Set Sales Appointments
• Respond quickly to internet and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Long-Term follow-up with leads that are in the early stages of vehicle shopping
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required to use hands to finger and reach with hands and arms; and talk or hear.
• The employee is frequently required to sit in an office environment