SUMMARY

The Business Development Representative (BDR) will oversee follow-up communication with guests after their visits to ensure satisfaction, strengthen relationships, and proactively sell previously declined recommendations. Success looks like consistently scheduled appointments, increased sales from follow-up work, elevated guest satisfaction, and growth in 5-star Google reviews. This position serves both our internal and external guests by developing meaningful relationships, delivering WOW through communication, and maintaining the company’s standards for ethical business practices.

GUEST EXPERIENCE & FOLLOW-UPS

• Conduct post-visit follow-up calls to every guest to ensure satisfaction.
• Re-engage with guests who previously declined recommended services.
• Build value and trust by educating guests on the importance of declined repairs and maintenance.
• Schedule appointments directly from follow-up conversations.
• Communicate daily with location managers, advisors, and the operations team regarding guest updates.
• Represent the company with professionalism, empathy, and positivity in every interaction.
• Proactively generate and request 5-star Google reviews by engaging satisfied guests and guiding them through the review process.

Experience:

• Sales: 2 years (Required)
• Customer relationship management: 2 years (Required)
• Communication skills: 2 years (Required)
• Phone etiquette: 2 years (Required

WHAT SUCCESS LOOKS LIKE FOR THIS ROLE

You thrive on connecting with guests, ensuring they feel valued, and turning follow-up opportunities into scheduled appointments and completed services. You consistently meet or exceed goals for appointments set, sales generated, and 5-star Google reviews collected—all while delivering a WOW-level guest experience. Through your proactive follow-ups, review generation, and ability to sell with integrity, you play a critical role in driving business growth and guest retention at Matt’s Automotive Service Center.
Job Type: Full-time
Pay: $35,360.00 - $58,250.96 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• Sales: 2 years (Required)
• Customer relationship management: 2 years (Required)
• Communication skills: 2 years (Required)
• Phone etiquette: 2 years (Required)

Work Location: In perso