MISSION STATEMENT:

Partners Behavioral Healthcare finds and restores individuals struggling with substance use and mental health disorders. We provide behavioral health services for justice-involved individuals that need to break free from addiction and criminal thinking, manage mental health, and take control of their lives amidst the complexities of the justice system. Partners Behavioral Healthcare provides compassionate, individualized programs and a community invested in helping clients achieve long-term, lasting recovery giving them the opportunity for reconciliation with self and others, hope in a better life, and a purpose to explore and achieve.

JOB SUMMARY:

TelyGo, the telehealth program of Partners Behavioral Healthcare, is seeking a disciplined and strategic Business Development Representative (BDR) to support the expansion of our services in substance use disorder (SUD), mental health, and comprehensive assessments.
This role focuses on creating and sustaining strong referral pipelines while cultivating relationships with healthcare providers, community organizations, and the legal and correctional systems.
While much of our care is delivered virtually, this position will balance both in-person and virtual outreach—meeting partners face-to-face, attending events, and introducing TelyGo’s innovative solutions where appropriate. The ideal candidate is tech-savvy, skilled in relationship development, and thrives in a fast-paced, performance-driven environment. Proficiency with CRM systems and tracking outreach metrics is essential.
This role requires a professional with experience navigating the criminal justice system, a proven ability to build referral pipelines, and comfort engaging with a wide range of stakeholders, including corrections professionals, healthcare providers, and community organizations.
Success in this role will be measured by key performance metrics including referral volume, conversion rates, CRM activity, and outreach engagement.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional relationship-building and stakeholder engagement skills, with a professional and personable communication style.
• Strong public speaking and presentation skills; comfortable delivering information sessions to diverse audiences. This includes both in person and virtually.
• Strategic thinking and lead generation skills with a proactive, self-starting approach to outreach and networking.
• Solid writing skills for crafting professional emails, presentations, and marketing materials.
• Ability to work independently and manage time effectively.
• Ability to adapt messaging and approach depending on the audience (e.g., corrections officers vs. healthcare providers).
• Ability to analyze trends, identify new opportunities, and contribute to business development strategy.
• Ability to collaborate across departments to support integrated client care and smooth onboarding.

MINIMUM QUALIFICATIONS:

• Proficiency in HubSpot CRM (or similar CRM tools) for pipeline management and reporting.
• Minimum 2 years of experience in business development, account management, or referral relations (preferably in telehealth, behavioral health, healthcare, or social services).
• Excellent interpersonal, presentation, and communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Willingness to travel for regional outreach and events (30%-50% of time).

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in business, healthcare, marketing, social services, criminal justice, or related field (or equivalent experience).
• Existing relationships with Minnesota DOC, probation/parole, courts, or community-based behavioral health organizations.
• Familiarity with SUD, mental health, and assessment processes in healthcare and telehealth environments.
• Familiarity with state-level behavioral health policies, funding streams, and referral structures.

Referral Growth & Relationship Management

• Conduct proactive outreach—through in-person visits, phone, email, LinkedIn, and virtual meetings—to build and grow referral pipelines.
• Serve as a trusted contact for referral partners, maintaining relationships through consistent check-ins and clear communication.
• Work closely with TelyGo’s clinical and intake teams to ensure smooth client transitions and a high-quality onboarding experience.

Business Development & Lead Generation

• Identify and qualify new referral opportunities across healthcare providers, employers, community organizations, and the legal and correctional sectors.
• Maintain accurate records of outreach, leads, and partner activity in the CRM (HubSpot, Salesforce, etc.).
• Track and report performance metrics such as referral volume, conversions, and client acquisition, using insights to refine strategy.

Community & Event Engagement

• Represent TelyGo at community health fairs, behavioral health conferences, and professional networking events to raise awareness and generate leads.
• Host virtual information sessions to educate stakeholders about TelyGo’s full range of services—including SUD treatment, mental health support, and comprehensive assessments—and strengthen referral networks.

Technology & Digital Engagement

• Use collaboration platforms (Zoom, Microsoft Teams, etc.) for efficient communication and partner engagement.
• Leverage LinkedIn and other professional platforms to connect with referral sources and amplify TelyGo’s mission.
• Support marketing campaigns by tailoring outreach materials and helping drive digital engagement.

Cross-Departmental Collaboration

• Partner with clinical, admissions, and operations teams to ensure seamless client onboarding and placement.
• Share market intelligence and feedback with leadership to inform program development and service enhancements.
• Collaborate with marketing to refine outreach materials and campaigns targeting referral partners.