WHY JOIN US?

• Compensation & Benefits
• Comprehensive benefits: Medical, Vision, Dental, PTO, 401(k) with company match
• Life and disability insurance options
• Professional development opportunities

ABOUT THE ROLE

As a Business Development Representative (BDR) in Internet Sales, you are the first point of contact for customers exploring Ulrich’s solutions online. Your role is pivotal in identifying customer needs, qualifying leads, and setting the stage for a seamless sales experience. You’ll use your communication skills, curiosity, and attention to detail to uncover potential customers’ goals and ensure they’re ready to move forward with one of our Lifestyle Designers.
This is not a cold-calling role. Instead, you’ll work with warm leads from online inquiries and marketing efforts, ensuring customers feel heard and valued before transitioning them to the next stage in the Ulrich Proven Process.

KEY RESPONSIBILITIES

• Lead Qualification & Customer Engagement:
• Respond to inquiries from online channels, including web forms, social media, and email.
• Qualify leads by understanding customer needs, dreams, and budgets.
• Build rapport and trust to ensure a positive first impression.
• Handoff & Support:
• Schedule appointments with Lifestyle Designers, ensuring accurate documentation in CRM.
• Provide designers with essential customer insights to set them up for success.
• CRM Management:
• Maintain accurate and detailed records of customer interactions and lead status in HubSpot CRM.
• Track follow-up activities to ensure leads stay engaged.
• Process Improvement:
• Collaborate with the marketing and sales teams to refine lead qualification and nurturing processes.

WHY YOU’LL LOVE THIS ROLE

As a BDR in Internet Sales, you’ll have the opportunity to be the first point of connection for our customers, playing a vital role in creating memorable experiences and building long-term relationships. Your contributions will help customers realize their dreams while driving success for our sales team and company goals.