INBOUND-FOCUSED. CUSTOMER-FIRST. SERVICE-DRIVEN.

Ontario Hyundai — a Hyundai Certified Platinum Dealership and proud member of the Novus Automotive Group as of May 1, 2025 — is seeking a professional and customer-focused Service Business Development Centre (BDC) Coordinator to join our growing team.

POSITION OVERVIEW:

The Service BDC Coordinator at Ontario Hyundai is an essential part of the Service Department, delivering exceptional customer service while efficiently managing service appointments and customer communications. The Service BDC Coordinator should be enthusiastic and knowledgeable about the dealership’s services, encouraging service visits and meeting performance targets.

• Initiate contact with new or existing customers via phone, email, and social media to understand their needs and offer solutions.
• Prospect cold leads by identifying potential client needs and promoting service visits.
• Maintain accurate records of all customer interactions, leads, appointments, and outcomes in the customer relationship management (CRM) system.
• Follow up on marketing campaigns, rescheduling missed appointments, and providing ongoing communication to maintain relationships.
• Conduct proactive follow-up communications with customers post-service to ensure satisfaction, address any concerns, and encourage future service visits.
• Maintain a thorough and up-to-date understanding of the company’s products, services, and policies by actively participating in team meetings and training sessions.
• Support the dealership by performing other tasks as assigned.