About the job

Lead Management & CRM (Primary Responsibility) Own the lead lifecycle from first enquiry to signed client.* Respond fast to new enquiries, qualify them, and book discovery calls.* Maintain the CRM (Airtable): stages, follow-up dates, lead sources.* Call and WhatsApp leads. Follow up until they close or are archived.* Research each lead before the call.* Draft and send proposals.* Re-engage cold leads on a set schedule.* Hand over won clients to account managers.Outbound & Partnerships* Build lead lists and run cold outreach: email, LinkedIn, WhatsApp, calls.* Target warm triggers: new restaurant openings, rebrands, weak Instagram accounts.* Build referral partnerships with fit-out companies, F&B consultants and cloud kitchen operators.* Run Donut Media's own LinkedIn and Reddit prospecting.* Attend F&B events and expos.

Campaigns & Sales* Turn blogs and copy into email and WhatsApp campaigns.* Maintain automated email sequences and track results (UTM, GA4).* Sell small-ticket and entry offers to smaller budgets.

Reporting & Sales Assets* Weekly pipeline report: leads by source, conversion by stage, win/loss reasons.* Collect testimonials, reviews and results from clients.* Keep the pitch deck, case studies and proposal templates current.* Follow up on overdue client payments.

Why work with Donut Media?* Performance driven & transparent office culture.* Window facing office with a pleasant break area.* Office working hours: 9 AM - 6 PM (Weekdays Only)* Remote work on Saturdays 11 AM - 1 PM* Opportunity to learn and grow as you work with an award winning social media agency.