POSITION OVERVIEW

We care about your career and are known for having the absolute best people in the industry. When you join us as the Business Engagement and Analysis Manager, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. The Business Engagement and Analysis Manager leads the strategic interface between technology and business operations across our portfolio of luxury hotels and residences. This senior role is responsible for ensuring that technology initiatives are closely aligned with business objectives whilst driving operational excellence and enhancing guest experiences. The role holder acts as the primary liaison between IT and business stakeholders, translating complex business requirements into actionable technology solutions and ensuring that all technology investments deliver measurable value to our luxury hospitality operations.

• Develop and maintain strategic partnerships with senior business leaders across all operational areas including GCC, Strategy, Guest Experience, Food & Beverage, Sales & Marketing, and Hotel Operations
• Work with Technology Strategists to develop technology business cases and long-term strategic roadmaps, ensuring alignment with corporate strategy and luxury brand positioning
• Lead comprehensive business analysis activities to identify, document, and validate technology requirements across all business functions, facilitate requirements gathering sessions, and conducting detailed process analysis to identify opportunities for technology-enabled improvements
• Develop detailed functional specifications, user stories, and business process models that optimise both operational efficiency whilst considering luxury service standards and guest experience
• Collaborate with Solutions Architects to design technology solutions that meet complex business requirements, overseeing prototypes and proof-of-concept solutions to validate business requirements
• Coordinate user acceptance testing processes and work with Change Managers to develop comprehensive implementation plans that minimise operational disruption whilst maximising business value
• Facilitate regular communication between business and technology teams through structured meetings and executive presentations
• Manage stakeholder expectations regarding technology capabilities, timelines, and resource requirements, establishing feedback mechanisms to continuously improve business-technology collaboration
• Work collaboratively as part of a multidisciplinary team, leading cross-functional initiatives and fostering a culture of analytical excellence and customer-centric thinking
• Drive technology adoption across the business by demonstrating value, ensuring guest experience remains central to all technology decisions, and identifying opportunities that enhance competitive advantage and operational excellence
• Ensure all technology solutions are designed with scalability to support future business growth across multiple properties
  The items shared are the essence of a day in the life of a Business Engagement and Analysis Manager, but we’ll make sure you are provided with specifics on how we care for our hotels and corporate office