Business Excellence Manager at WSH Group

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Excellence, Process Improvement, Data Analytics, Project Management, Strategic Thinking, Communication Skills, Interpersonal Skills, Analytical Skills, Problem-Solving Skills, Process Mapping, Service Design, Customer Journey Analysis, Results-Driven, Customer-Focused

Industry

Food and Beverage Services

Description

Company Description Business Excellence Manager London Competitive Salary 33 Days holiday inclusive of bank holidays. Birthday additional holiday. 3 days volunteering days. 3 days grandparent leave. 24 weeks of enhanced maternity leave. Secondary carer leave. Wedding/commitment day leave. Free meals on shift. Bespoke development training. Pension and life insurance. Discounts available via Perk Box, from high street shops to holidays & cinemas. Wellbeing hub. Access to employee assistance programme. Cycle to work scheme. Here at BaxterStorey we are currently on the lookout for a Business Excellence Manager, a pivotal role dedicated to enhancing efficiency, optimising processes, and delivering exceptional customer experiences. As the Business Excellence Manager, you'll spearhead the evolution of our services to meet both customer demands and organisational objectives. From strategic planning to implementation, you'll drive impactful changes that streamline workflows, leverage cutting-edge technologies, and ultimately, elevate customer satisfaction. BaxterStorey specialises in the highest quality food and service for everyone that we serve. We give our clients a tailor-made service, attention to detail, expertise and innovation, along with superb service from a team that cares about what they do. We aim to deliver every day and exceed on yesterday. We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. This is a fantastic opportunity for an inspirational and enthusiastic Business Excellence Manager to make a name for themselves within the food service industry. Job Description More about the role: Identify opportunities for optimisation and redesign workflows for enhanced productivity. Utilise data insights to drive decisions and continuously improve service delivery. Provide transparent updates on initiatives, highlighting successes and areas for improvement. Identify inefficiencies and opportunities for improvement within current service processes. Develop streamlined processes that enhance service delivery and meet evolving customer needs. Integrate new technologies to optimise service efficiency and reduce operational costs. Track KPIs and deliver regular reports to demonstrate progress and impact. Work cross-functionally with IT, marketing, and other departments to ensure alignment and support for transformation initiatives. Qualifications Who you are: Proven experience in leading Business Excellence or business change initiatives. Demonstrable track record of delivering process improvement projects in a complex organisation. Experience in using data analytics and performance metrics to inform decisions. Experience of implementing new technologies or digital solutions to drive efficiencies. Strong strategic thinking and planning capabilities. Excellent project management skills, with the ability to deliver on time and to budget. High-level communication and interpersonal skills, with the ability to influence and engage stakeholders. Strong analytical and problem-solving skills, using data to drive improvements. Skilled in process mapping, service design, and customer journey analysis. Results-driven with a focus on continuous improvement. Customer-focused mindset, always seeking to improve the end-user experience. Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.

Responsibilities

The Business Excellence Manager will identify opportunities for optimisation and redesign workflows to enhance productivity. They will drive impactful changes that streamline workflows and elevate customer satisfaction.