DESCRIPTION

The Business Intelligence Analyst is a strategically embedded role focused on delivering data-driven operational improvements throughout our organization. This position partners directly with leadership across operations to analyze performance, identify inefficiencies, and develop solutions that improve cost control, productivity, inventory accuracy, labor effectiveness, and the overall customer experience.
This role is ideal for a high-capacity analyst who enjoys solving operational challenges with data and wants to contribute meaningfully to a company’s service and distribution excellence.

ADDITIONAL SKILLS & EXPERIENCE:

• Prior experience in refreshment services, food/beverage logistics, or field-based distribution environments.
• Working knowledge of SQL or HTML is a plus but not required.

ABOUT CONTINENTAL SERVICES

The Great Lakes Food & Beverage Leader
Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation.
Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services.
Our singular mission is to delight our guests, every meal, every day.
It’s no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do.
Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it.
Micro-Markets • Food Delivery • Full-Service Dining • Innovative Vending • Office Coffee & Water • Pantry Services • Barista Bars • Catering • Premier Events
Looking to grow your career on your terms? Get to know us more.
We Are Curious.
Bold, original thinking, and an innate curiosity for what’s new and next drives us to shake things up and create remarkable experiences.
We Dream Big.
We embrace the unknown and adventures big and small, individually and collectively. By being proactive and continuously striving for more, we continue to grow personally and professionally. And we’re not afraid to dig into a challenge.
We Champion Each Other.
Collaboration, teamwork, and trust aren’t just buzzwords to us—they truly define our culture.
We do more than just dish up great meals. Continental creates memorable experiences every day at our markets, corporate cafés, premier events and more. If hospitality is in your DNA, if you’re passionate about making difference, if you’re eager to roll up your sleeves and be part of a team, we’re looking for you

• Develop data models, KPIs, interactive visual dashboards, and insights to improve distribution center performance, including throughput efficiency, labor utilization, inventory control, and replenishment cycles.
• Provide ad hoc and project-based analysis to support tactical decisions and long-term strategic planning.
• Partner with operations, distribution, and senior leadership teams to design and maintain end-to-end business intelligence solutions, driving KPI performance, strengthening accountability, enhancing customer service, and delivering cost efficiency across the organization.
• Build tools and reports in Excel and Qlik Sense to simulate scenarios, streamline decision-making, and enhance performance tracking.
• Communicate findings and recommendations clearly across technical and non-technical teams, empowering data-led operational action.