About Vantage Data Centers
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Site Operations
The Site Operations Department is responsible for the performance of mechanical and electrical systems, building maintenance, and the support of data modules within our data centers. This team is the face of Vantage to our customers, responsible for business continuity and striving for operational excellence.
About the Opportunity
Critical Facility Operations teams manage our buildings and ensure best-in-class data center services for our customers. These teams comprise of Critical Facility Engineers who are Vantage’s front-line for managing critical electrical and mechanical infrastructure operations. Providing best-in-class services requires in depth plant equipment knowledge, and proficiency in critical facility management processes including change, incident and problem management.
We are seeking a skilled Business Intelligence Analyst to support our Critical Facility Operations teams. This role will be crucial for providing site teams insight into their operational performance, providing business leaders data on areas of focus and improving team’s awareness and alignment to defined business processes. The Business Intelligence Analyst will work with stakeholders to define and build reporting products that support training, operational KPIs, business SLAs and process compliance. A key reporting focus will be on workflows based upon the Service Now platform, specifically focusing on Work Orders, Change, and Incident module usage. The ideal candidate will possess strong business acumen, experience in data and metrics development, and proficiency in Power BI. Experience with Software as a service type platform data would be beneficial but not mandatory.
About You

Ideally you will have these skills, qualifications, and characteristics:

• Bachelor’s degree in Data Analysis, Computer Science, Information Technology, or a related field.
• 3+ years of experience as a business intelligence or data analyst with a focus on report and dashboard creation
• Strong proficiency in Power BI or equivalent platform for data visualization and reporting building.
• Proven experience as a Business Analyst, preferably in a data center or IT operations environment.
• Experience with data collection, sanitization, and metric development.
• Exceptional quantitative, analytical skills with the ability to exercise clear and sound judgement, while demonstrating solid problem-solving skills.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Strong communication and presentation skills, with the ability to convey complex information clearly to various stakeholders.
• Strong organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Attention to Detail and a High level of accuracy in written materials.
• Able to adapt quickly, demonstrating a can-do attitude
• Experience with Service Now or a related SaaS platform is a plus but not required.

Your Duties and Responsibilities

Key aspects:

• Develop and maintain business metrics to monitor the usage and efficiency of various workflows. Create reports and dashboards using Power BI to provide insights into performance and track adherence to processes.
• Manage the collection and sanitization of data related to operational processes and KPIs. Ensure data integrity and accuracy through regular audits and quality checks.
• Assist Critical Facility Operations teams in understanding and adhering to business expectations by reporting on key performance indicators (KPIs) relating to processes workflows.
• Supporting the collection of availability and operational data. Ensuring operational compliance of Site Operations, tracking against targets, reviewing and improving team performance
• Track and analyse performance to identify trends and areas for improvement. Develop and implement strategies to enhance operational efficiency and process adherence.
• Establish a structured approach to reporting standards and effectiveness to enable better business outcomes and improve regional collaboration
• Collaborate with cross-functional teams to ensure alignment and effective communication. Present findings and insights to stakeholders, providing clear and actionable recommendations.
• Conduct detailed business analysis to understand the operational needs and challenges of Critical Facility Operations teams. Provide recommendations for process improvements and optimizations.
• Stay updated on industry best practices and emerging trends in data center operations and business analysis. Continuously seek opportunities to enhance processes and tools used by the Critical Facility Operations teams
• Support our business strategies and standardisation of systems and processes, and process improvements in reporting capabilities
• Engage with key stakeholders to ensure that requirements are clearly documented, understood, communicated, planned and within the design of the system or process solutions and provide updates on milestones.
• Contribute towards improved business process maturity by identifying and prioritising improvement projects and implement changes to processes and operations to improve data capture
• Travel is expected to be less than 5%, occasionally for training purposes.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers

Please refer the Job description for details