At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

The Business Intelligence Analyst works in partnership with their team in a responsive environment to design, test, and deliver reporting and dashboard solutions that meet the business needs of distribution. This role involves tracking and delivering both ad-hoc and scheduled reports, as well as assisting in the tracking, communication, and usage of technology. In partnership with team, it will develop, enhance, and deploy reports and dashboards for the benefit of clients and internal business partners to provide insights into their business activities.

WHAT YOU WILL DO

• Handle incoming ad-hoc user requests tracked through CRM cases.
• Gather, organize, and present data clearly. Provide channel and territory reports. Analyze transactions, CRM activity, and industry data.
• Collaborate with team members to create reporting and dashboard solutions for distribution needs.
• Support business users and technology teams in distribution reporting functions. Deliver insights via reporting and dashboards.
• Guide co-op in completing standard scheduled reports and small projects.
• Complete and distribute daily, weekly, monthly, quarterly, and annual reports.
• Track and update feedback through active user groups, improving reporting processes.
• Monitor user adoption and create usage metrics.