he Senior Business Analyst (Process & Systems Transformation) plays a pivotal lead role in driving and delivering strategic technology and process transformation initiatives across complex project streams. Reporting directly to the Head of Hotels Transformation within our ALH business, this position acts as the primary bridge between business operations, technical delivery teams, and external vendor partners. You will lead deep end-to-end business analysis, optimise cross-functional process workflows, translate strategic business needs into robust technical requirements, and steer both software and hardware solution implementations to ensure scalable, high-impact outcomes.

he Senior Business Analyst (Process & Systems Transformation) plays a pivotal lead role in driving and delivering strategic technology and process transformation initiatives across complex project streams. Reporting directly to the Head of Hotels Transformation within our ALH business, this position acts as the primary bridge between business operations, technical delivery teams, and external vendor partners. You will lead deep end-to-end business analysis, optimise cross-functional process workflows, translate strategic business needs into robust technical requirements, and steer both software and hardware solution implementations to ensure scalable, high-impact outcomes.