Business Intelligence at Pollmeier Massivholz GmbH Co KG

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 26

Salary

40000.0

Posted On

23 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description

Data modeling and analysis

You build and continuously develop data models to analyze trends in customer and contract histories in conjunction with survey data.
You conduct comprehensive analyses of the factors influencing the Net Promoter Score (NPS).
Your work will include examining customer behavior, contract attributes, and demographic and geographic factors.
You analyze open customer feedback using appropriate text analysis methods.
Based on existing data models, you will develop typical customer profiles.
In doing so, you incorporate customer, product, contract and communication characteristics into your analyses.

You prepare complex analysis results in an understandable, structured and target-group-oriented manner for different specialist areas.
You present your results to specialist departments and management.
From your analyses, you derive concrete strategic recommendations for action.
You translate technical data requirements into concrete use cases for the respective departments.

You will iteratively develop an existing dashboard with relevant customer experience KPIs.
You ensure the ongoing maintenance and up-to-dateness of the dashboard.
You ensure a transparent presentation of key performance indicators.
This will help you support specialist departments and management in making data-driven decisions.
Coordination and cooperation
You coordinate technical requirements with the central data warehouse team.
You will work closely with various departments and technical contacts.

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Responsibilities

Data modeling and analysis

You build and continuously develop data models to analyze trends in customer and contract histories in conjunction with survey data.
You conduct comprehensive analyses of the factors influencing the Net Promoter Score (NPS).
Your work will include examining customer behavior, contract attributes, and demographic and geographic factors.
You analyze open customer feedback using appropriate text analysis methods.
Based on existing data models, you will develop typical customer profiles.
In doing so, you incorporate customer, product, contract and communication characteristics into your analyses.

You prepare complex analysis results in an understandable, structured and target-group-oriented manner for different specialist areas.
You present your results to specialist departments and management.
From your analyses, you derive concrete strategic recommendations for action.
You translate technical data requirements into concrete use cases for the respective departments.

You will iteratively develop an existing dashboard with relevant customer experience KPIs.
You ensure the ongoing maintenance and up-to-dateness of the dashboard.
You ensure a transparent presentation of key performance indicators.
This will help you support specialist departments and management in making data-driven decisions.
Coordination and cooperation
You coordinate technical requirements with the central data warehouse team.
You will work closely with various departments and technical contacts.