ESSENTIAL SKILLS & EXPERIENCE

Extensive hands-on experience in BAU support, data integration, and reporting.
Experience with data governance, security, and regulatory compliance.
Proven experience leading and managing internationally dispersed teams.
Financial Services experience.

Oversee data integration, reporting, support, and maintenance while fostering strong business relationships.
Act as a subject matter expert in requirement gathering for major change initiatives and resolving BAU issues.
Ensure services meet agreed SLAs, KPIs, and adhere to the group’s Technology & Security policies.
Provide support to service users across EMEA, Americas, and Asia & Tokyo.
Provide subject matter expertise in gathering requirements and delivering major change initiatives iteratively.
Oversee business support across multiple global regions.
Diagnose and resolve system issues efficiently.
Validate new products and trading opportunities that leverage emerging technologies.
Partner with other departments to enhance business services.
Drive a culture of responsiveness and delivery excellence within BAU constraints.
Support business-sponsored project programs, including:
Engaging with key stakeholders (Project Managers, Business Users, Technology Teams, etc.)
Managing project scope and architecture validation
Approving and supervising transitions into production
Maintain system stability and performance through housekeeping and maintenance initiatives.
Manage and safeguard confidential data per internal and external policies.
Provide leadership and support to the technology team.
Assist technical teams in implementing changes effectively.
Actively manage team performance and talent development, strengthening succession planning.
Ensure adherence to Risk and Control requirements, regulatory compliance (SOX, GDPR), and internal governance policies.