Overview:
MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.
The Business Manager AMEP/SEE is responsible for the leadership and management of the Skills for Education and Employment (SEE) program and where included within the region, the Adult Migrant English Program (AMEP). The Lead Trainer and Assessor has responsibility for the development, implementation and financial sustainable growth of the business with the focus of delivering quality compliant training and assessment services, meeting the program/s contractual requirements within budgetary constraints.
This position may be required to travel to different sites within the regions.

Responsibilities:

• Work with the senior management team and assist with the development of business and annual plans
• Identify areas of potential growth, opportunity and increased efficiency, and contribute to business development, strategy and promotion
• Ensure the achievement of contract requirements and key performance indicators relevant to each program, in liaison and collaboration with the Training Manager
• Work with key stakeholders including referring agencies, employers, community associations, industry, etc. to ensure that MAX Solutions is seen to be proactive in assisting students with pathways to employment and further study, aligned to the program outcomes
• Manage the planning and implementation of the AMEP/SEE programs and services, ensuring program and contract requirements are met
• Prepare and contribute to reports to meet contract reporting requirements
• Liaise with MAX Solutions delivery partners regarding program delivery and new initiatives
• Analysis and interpretation of the operational metrics and financial performance to ensure effective leadership in the achievement of the program and financial targets
• Provide regular and timely reports on business performance, including contract compliance, KPI compliance and financial performance
• Ensure legislative requirements are understood and implemented by all staff
• Oversee systems for secure storage of client records and personal information according to MAX Solutions privacy policy and contract requirements
• Management of staff which includes recruitment and selection of staff, staff management including conflict resolution, handling escalated matters, approval of timesheets and leave, mentoring and professional development
• Ensure that staff are effectively inducted and onboarded, trained and supported to be successful in their roles, including the conduct of performance discussions/appraisals
• Contribute to the development and implementation of annual professional development plans
• Endorse progression assessments in line with ACSF levels and deliver coaching and training when required
• Ensuring compliance with MAX Solutions’ training policies and procedures at all times
• Ensuring only current resources and documentation are being use
• Co-ordinating training delivery site(s) within regions to ensure maximum classroom and trainer utilisation, including PTA calendar management, scheduling, classroom timetabling, class consolidation, effective casual staff utilisation
• Preparation, participation and responding to DET and QA audits
• Maintaining professional industry and vocational currency and documenting in the PD register
• Management of training facilities including site fit-outs, IT trouble shooting and asset management
• Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
• Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.

KEY SKILLS

• Strong planning and organisational skills
• Has the capacity and desire to handle multiple tasks within a high pressured and dynamic environment at any given time
• Excellent people management skills
• Excellent administrative skills
• Confident communication, interpersonal and negotiation skills
• Meet deadlines and demonstrate attention to detail
• Effective problem solving and conflict resolution skills
• Computer skills – Intermediate to Advanced Word, Excel, Access, Internet & E-mail
• Ability to self-manage
• Strong knowledge of the VET sector and the National Standards for RTOs (2015)
• Excellent skills in training facilitation and assessment within vocational area
• Training and assessment resource development, validation and review skills.

QUALIFICATIONS/REQUIREMENTS - MANDATORY

• Appropriate qualification in Education and/or relevant experience
• Hold or have the ability to obtain Working with Children Check (or equivalent).
• We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and wellbeing. Our induction and training will provide you an understanding of these principles, including having an understanding of children’s developmental needs and culturally safe practices.

QUALIFICATIONS/REQUIREMENTS – PREFERRED BUT NOT ESSENTIAL

• Experience in planning, co-ordinating and facilitating meetings, forums and planning days
• Current drivers licence

• Work with the senior management team and assist with the development of business and annual plans
• Identify areas of potential growth, opportunity and increased efficiency, and contribute to business development, strategy and promotion
• Ensure the achievement of contract requirements and key performance indicators relevant to each program, in liaison and collaboration with the Training Manager
• Work with key stakeholders including referring agencies, employers, community associations, industry, etc. to ensure that MAX Solutions is seen to be proactive in assisting students with pathways to employment and further study, aligned to the program outcomes
• Manage the planning and implementation of the AMEP/SEE programs and services, ensuring program and contract requirements are met
• Prepare and contribute to reports to meet contract reporting requirements
• Liaise with MAX Solutions delivery partners regarding program delivery and new initiatives
• Analysis and interpretation of the operational metrics and financial performance to ensure effective leadership in the achievement of the program and financial targets
• Provide regular and timely reports on business performance, including contract compliance, KPI compliance and financial performance
• Ensure legislative requirements are understood and implemented by all staff
• Oversee systems for secure storage of client records and personal information according to MAX Solutions privacy policy and contract requirements
• Management of staff which includes recruitment and selection of staff, staff management including conflict resolution, handling escalated matters, approval of timesheets and leave, mentoring and professional development
• Ensure that staff are effectively inducted and onboarded, trained and supported to be successful in their roles, including the conduct of performance discussions/appraisals
• Contribute to the development and implementation of annual professional development plans
• Endorse progression assessments in line with ACSF levels and deliver coaching and training when required
• Ensuring compliance with MAX Solutions’ training policies and procedures at all times
• Ensuring only current resources and documentation are being use
• Co-ordinating training delivery site(s) within regions to ensure maximum classroom and trainer utilisation, including PTA calendar management, scheduling, classroom timetabling, class consolidation, effective casual staff utilisation
• Preparation, participation and responding to DET and QA audits
• Maintaining professional industry and vocational currency and documenting in the PD register
• Management of training facilities including site fit-outs, IT trouble shooting and asset management
• Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
• Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately