WHO WE ARE

Based in Lindfield, Sydney, FILICIOUS PET SERVICES we are a well-established pet grooming, retail and daycare business with over 6 years of experience.
More than just grooming, our mission is to create a comfortable and happy life for every dog we care for. We have developed our own Special Care Dog Service, tailored for dogs who need extra patience and understanding, and a Puppy Grooming Classroom, designed to help young puppies adapt to grooming in a positive, stress-free way.
Our grooming team is supported by a highly skilled professional groomer, ensuring the highest quality of care and giving you the freedom to focus on leadership, people and growth.
Our culture is positive, supportive and team-driven – every member of our team is passionate about dogs and committed to delivering the best experience for pets and their families.

THE ROLE

We are seeking a dedicated and hands-on Business Manager to lead our daily operations and support the next stage of our growth.
Reporting directly to the owner, you will act as the right hand of the business, taking responsibility for people, processes and client experience. You will be managing a small team of 2–6 staff, overseeing both operations and customer service, while also helping to expand our services and client base.

KEY RESPONSIBILITIES

• Oversee daily business operations as the go-to person for staff and clients
• Manage rostering, training and staff development for a team of 2–6 staff
• Handle client enquiries, bookings and retail operations
• Support grooming and daycare staff during busy periods (e.g. bathing, drying – no grooming required, but grooming knowledge is essential)
• Ensure smooth operations including cash handling and problem-solving
• Drive business growth and support expansion, including future hiring opportunities