REQUIREMENTS

Strong experience in Financials Institutions and onboarding related activity
Strong experience in working with operational teams
Strong capacity to review and assess potential industrialisation and set-up review
Good strategic mindset of how to manage, prioritises and drive production queues
Excellent analytical and problem-solving skills
MI Driven
Strong interpersonal skills to deal with multiple stakeholders
Proven experience in interacting with senior stakeholders with functions and business
Capacity to manage multiple priorities
Sound knowledge of products
Self-motived and proactive team player who takes ownership of projects
Thrives a teamwork orientated environment
Fluent in English, proficiency in other languages is beneficial
Excellent verbal, presentation and written communication skills
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

JOB PURPOSE

End to end coordination teams are responsible for enabling a seamless and efficient onboarding and recertification experience. Primary function is to coordinate the KYC chain on a timely manner and provide transparency on progress end-to-end.
The Global Head of E2EC manages functionally a global team of E2EC (End to End coordinators) and BGC (Business Group Coordinators) under hierarchical link of regional E2EC heads (AMER / APAC) and / or regional head of KYC & E2E (EMEA). The role of the Business Manager will be to support the Global Head of E2EC as well as the regional heads and the wider teams.
The team works in coordination with internal and external stakeholders notably KYC/due diligence teams to ensure a strong coordination of KYC, and Compliance and Business and Clients to accelerate lead time & smooth process for onboarding & recertification.
The E2E Coordinator’s primary focus is to oversee the KYC journey of the onboarding, recertification and termination of a legal entity under his/her scope till account opening and implementation of e-banking solutions (if needed), acting as the local point of contact to address any KYC related matters for the LE and internal stakeholders.
The teams cover all CIB clients / business lines: Corporate clients and financial institutions for different business lines: Global Banking, GM perimeter, FIC and 2S); excluding the clients covered by CI Teams and Central KYC Hub
As part of the Global Banking Client Journey, the Global Head of E2EC will play a key role in Global Banking on boarding process & prioritization design with the Business Line, with the support of the Business Manager.
With all initiatives launched including the Global Banking Client Journey, the Global Head of E2EC will play a key role in the Global Banking on boarding process & prioritization design with the Business. With the support of the Business Manager, we will be able to manage all the change and transformation whilst having a full view on the E2E vision and ensure that the wider teams will have a voice to these large initiatives and be a key driver in the change as well as managing the transition to BAU.

KEY RESPONSIBILITIES

Support the Global Head with the strategic direction for Client E2E Onboarding & Recertification & Offboarding for Corporate & Institutional Clients
Support the transition of the new Target Operating Model and new organisation as appropriate jointly with Regional Heads of KYC and keeping alignment with Client Integration team s & the Central KYC Hub model to develop efficient procedures & tools and an interest in process redesign
Progress on the mandates and rules of engagement for E2EC and commitment across the chain to accelerate and smooth processes.
Build the BAU Governance structure within the Global E2E Coordination teams and run them in a BAU mode
Promote the standardization of practices across Client Management UK and play an active role in sharing best practices within the regions and platforms
Contribute to E2E IT governance (Ontrack) and priorities/roadmap
Work on a workforce strategy to size the teams, locations, and roles and responsibilities and support the regional teams with their budget exercise whilst building a consolidated view for the Global E2E Coordination Manager to manage the yearly budget exercise
Run, sponsor or coordinate projects impacting E2E Coordination globally
Actively participate to Governance meetings for all sub streams on the transformation as well as the BAU (and even lead some of the initiatives)
Be a KYC SPOC and animate the community, ensure the KYC policy is well understood and create an added value for E2EC / BGC (e.g. KYC expertise, bound with the business, prioritization, manage business expectation based on capacity of the DO/SKYCO)
Work on committee deck preparations for the Global Head of E2E Coordination Management meetings
Report adequate Key Performance Indicators to senior management and key stakeholders (e.g. on Doc collection, client reach out # of referrals, quality of IGA)
Coordinate IG topics globally that impact E2E Coordination
Coordinate and support the set up on the risk framework for E2E Coordination with OPC
Collate initiatives from all business lines and support the implementation
Focus on an enhanced client experience, clearly articulated workforce strategy
Facilitate continuous process improvement and innovation to drive simplification