Business Manager - LA PRAIRIE SWITZERLAND LUXURY SKINCARE

at  La Prairie

QUALIFICATIONS:

• A minimum of 5 years of cosmetics/skincare sales experience, including 2 years’ experience managing staff.
• Ability to set appropriate sales goals and motivate staff to achieve the goals
• Superior customer service skills and the ability to coach staff in improving customer service
• Demonstrated knowledge of products and services and the ability to ensure that Beauty Advisors have the knowledge and tools needed to successfully perform their jobs
• Experience in and success in prospecting for and developing new clientele; ability to develop and maintain a strong network of contacts
• Ability to manage staff and to work as a team player in a fast-paced environment, handling multiple priorities, and meeting deadlines
• Ability to effectively and fairly set up work schedules; highly dependable and flexible to work various schedules, holidays and to fill in as needed
• Strong interpersonal skills and the ability to communicate effectively with customers, peers and management
• Ability to perform with a high level of professionalism and present a positive image
• Computer skills – Excel and PowerPoint
  Job Types: Full-time, Permanent
  Pay: $50,000.00-$65,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Vision care

Schedule:

• Day shift
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Experience:

• Retail sales: 5 years (required)

Language:

• English (required)

Work Location: In perso

ROLE PURPOSE/MISSION:

Leads and motivates retail sales team to meet or exceed sales targets and to contribute to overall sales growth.

KEY RESPONSIBILITIES:

• Motivates and leads teams to achieve or exceed the planned retail sales goals. (Including your personals sales goal)
• Monitors retail goals daily, weekly and monthly in accordance with the seasonal plan (MTS)
• Establishes sales goals for each Beauty Advisor and monitors results through the daily business record
• Creates a unified team focused on customer-oriented sales efforts; fosters an environment of teamwork, graciousness and harmony
• Ensures that Beauty Advisors provides every customer with a service experience per the Art of Service protocol
• Ensures that Beauty Advisors are selling products based on listening and attending to customer needs, and that every transaction is a personalized experience
• Sets example by training Beauty Advisors to capture client information, input customer data including customer registration rate and email capture; replenishment focus
• Runs reports, queries, etc., in order to maximize sales opportunities (events, new products, replenishment)
• Captures competitive retail sales, including comments on what is working for the competition
• Monitors, analyzes and identifies opportunities based on utilizing the Art of Service strategy
• Researches and develops new business opportunities by cultivating relationships with other departments or outside groups that will result in increased retail sales and brand exposure