JOB DESCRIPTION - BUSINESS MANAGER

Store: Selfridges, London
Hours per week: 37.5 hours
Days per week: 5 days

GENERAL

· To monitor stock levels, report any issues to the Line Manager and ensure that there are sufficient levels
· To participate in merchandise management and ensure that it is in line with corporate guidelines
· Managing NSV budgets and ordering within time limits
· Oversee all admin to be completed accurately off/on counter and in a timely manner as well as prepare monthly payroll submission data, such as timesheets, overtime and commission claim forms and data insights from SMILE OCT
· To be always a Sisley brand ambassador and representative
· To adhere to all Company procedures and policies, as outlined in the employee handbook
· To build relationships with store management and adhere to all store policies and procedures
· To carry out any additional duties as directed by the management team
· Any other duties deemed necessary by management.
· The Company reserves the right to change the job description to the needs of the company.

PERSON SPECIFICATION

To be successful in this role, you will be:

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
• Self-confident; you will be able to approach and engage with management and customers alike, with your knowledge of the brand, products, processes as well as leading by example in your on-counter skills by being able to demonstrate skincare, Haircare, and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Computer literate in being able to work to a good standard on Google & Microsoft packages, On counter technologies and emails.
• Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Sisley.

Job Type: Permanent

Additional pay:

• Commission pay

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In perso

MAIN RESPONSIBILITIES SALES

· To lead your team to ensure all exceed sales targets, as set by your Line Manager, and phased accordingly
· Managing NSV budgets and ordering within time limits
· Preparing and organizing monthly activities on counter with Line Manager approval along with HO initiatives as part of launch plans or exclusive offerings
· Oversee all admin to be completed accurately off/on counter and in a timely manner as well as prepare monthly payroll submission data, such as timesheets, overtime and commission claim forms and data insights from SMILE OCT & HRbS Analyzer.
· To leverage on your emotional intelligence by means of consistently exercising your storytelling skills through educating your clients to Sisley’s heritage and values
· To be able to identify and depict each client’s intent behind their visit and maximize all sales opportunities through your brand knowledge and sales technique
· To proactively sell Sisley products and provide a luxury standard of service to customers
· To proactively link sell across product categories, to increase average pound sale (A£S) and average unit sale (IPT)
· Through use of Smile and HRbS analyzers, cultivate clients back to counter either direct through phones/SMS or through newsletters organized by HO Marketing and CRM.
KPI: To achieve sales targets, achieve IPT and A£S targets

To be successful in this role, you will be:

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
• Self-confident; you will be able to approach and engage with management and customers alike, with your knowledge of the brand, products, processes as well as leading by example in your on-counter skills by being able to demonstrate skincare, Haircare, and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Computer literate in being able to work to a good standard on Google & Microsoft packages, On counter technologies and emails.
• Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Sisley