We’re looking for a business manager to join our team here at Starbucks UK. A place where you’re valued, challenged, and inspired. Where your voice is brewed into everything we do. At Starbucks, we’re all about you.
As part of this role, you’ll be responsible for managing up to six of our licensee accounts including the delivery of their store growth and driving profitable sales growth within their portfolio. As our business manager you’ll oversee driving the operational excellence and product quality to make sure that our licensees are delivering best in service customer experience. This role will be a field based role with nationwide travel but we’re ideally looking for someone with a base in the south of England.
We’ll look to you to bring your experience in account management, ideally within a franchised/licensed environment within retail or hospitality. You’ll be a strong relationship builder at all operational levels, with the ability to share best practice and tailoring your approach to best suit the needs of the licensee. You’ll have strong commercial acumen and the ability to identify opportunities using financial insight. As our business manager you’ll have excellent customer focus and the understanding around what positive impact this has on sales growth. We’re looking for someone who loves to work cross-functionally and has the ability to operate across different levels of the business with the ability to influence.

The best part about this role is that no two days are ever the same! Working as our business manager, you’ll get involved in:

• Being the principle relationship liaison for the relevant licensee counterpart
• Owning the delivery across all KPIs for your licensee accounts with a key focus on delivering OI for the brand, new store targets and customer experience
• Driving your licensees to deliver Joint Business Planning initiatives
• Building clear commercial understanding of your licensees using key financial tools
• Managing business planning process for your accounts and tailoring your approach to better meet the needs of the licensee and the brand, within this driving their understanding of competitor activity and the wider competitive landscape across licensing
• Creating new store growth strategy with licensees through market mapping. Continuously monitoring performance, challenging and supporting licensees to deliver with a 1-3 year view on portfolio growth
• Creating and maintaining portfolio health tracker, driving actions to improve the state of their portfolio (e.g. refurbishments, new stores, lease renewals)
• Agreeing action and implementation plans in collaboration with licensees to support the execution of Starbucks initiatives and campaigns, in order to achieve both operational excellence and business results
• Validating the standards of execution in store ensuring delivery of operational excellence in all areas.
• Analysing financial reports to identify and address trends and prioritise issues within the licensee estate
• Building and promoting capabilities and self-sufficiency within our licensees, whilst ensuring they adhere to contractual and operational compliance requirements

In return, we’ll offer you a competitive salary and benefits that include:

• 25 days holiday a year (plus Bank Holidays)
• Flexible benefits – in addition to the benefits listed here we’ll also provide you with an additional 4% to allow you to select the benefits that suit you
• Life assurance and private medical insurance for yourself
• Up to 10% bonus
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Subscription to Headspace
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
• Bean stock options for all partners (own part of Starbucks!)
• A free 24/7 Employee Assistance Programme available to you and your family

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one mor

• Being the principle relationship liaison for the relevant licensee counterpart
• Owning the delivery across all KPIs for your licensee accounts with a key focus on delivering OI for the brand, new store targets and customer experience
• Driving your licensees to deliver Joint Business Planning initiatives
• Building clear commercial understanding of your licensees using key financial tools
• Managing business planning process for your accounts and tailoring your approach to better meet the needs of the licensee and the brand, within this driving their understanding of competitor activity and the wider competitive landscape across licensing
• Creating new store growth strategy with licensees through market mapping. Continuously monitoring performance, challenging and supporting licensees to deliver with a 1-3 year view on portfolio growth
• Creating and maintaining portfolio health tracker, driving actions to improve the state of their portfolio (e.g. refurbishments, new stores, lease renewals)
• Agreeing action and implementation plans in collaboration with licensees to support the execution of Starbucks initiatives and campaigns, in order to achieve both operational excellence and business results
• Validating the standards of execution in store ensuring delivery of operational excellence in all areas.
• Analysing financial reports to identify and address trends and prioritise issues within the licensee estate
• Building and promoting capabilities and self-sufficiency within our licensees, whilst ensuring they adhere to contractual and operational compliance requirement