COMPANY DESCRIPTION:

You can help bring our villages to life!
At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.
As leaders in a growing industry, we offer not just a job, but a journey of growth and opportunity. We also take part in every aspect of our villages. We are the developers, the designers, the contractors, the operators and the owners. This means there are endless opportunities to learn and develop and as we grow, you can grow with us.
The way we work is guided by our values - One Team, Strong Enough to Care and Strive to Be the Best. We know it takes a collective effort to bring a village to life and help it thrive, so Summerset is a place where everyone’s uniqueness and diversity can shine.
When you’re part of the Summerset team, you belong to a place where your work has real impact, who you are is fully embraced and where your career flourishes.

JOB DESCRIPTION:

As the Business Manager at our Kenepuru Village, you will be responsible for the overall business management of services. Your focus will be on key performance metrics for care, including occupancy, profitability, customer satisfaction, quality service delivery & responsibility for the administration team performance.

Your responsibilities will include:

• Driving care & service package revenue targets, optimizing waitlists whilst also minimizing vacancy periods
• Taking responsibility for all administrative tasks related to admissions and discharges
• Managing sales enquiries and analytics for potential sales opportunities or risks
• Meeting all quality & risk compliance requirements as well as implementing policy changes or systems
• Supporting the Care Centre Manager and Village Manager to ensure right resources are available to deliver clinical leadership
• Managing workforce resourcing and taking responsibility for leave liability planning

QUALIFICATIONS:

You will be an experienced operational leader with sound financial & business acumen as well as a strong initiative & ability to plan proactively. To be successful you will bring:

• 3-5 years experience managing contracts or business operations
• The ability to work with data and produce meaningful insights and analysis
• Strong verbal and written communication skills & the confidence for presenting and facilitating discussions
• An ongoing service improvement focus & mindset as well as excellent customer service skills
• Experience with Microsoft Word, Excel and PowerPoint
• Tech Savviness and the ability to work with multiple systems to gain insights and data to implement improvements
• A relevant tertiary qualification

• Driving care & service package revenue targets, optimizing waitlists whilst also minimizing vacancy periods
• Taking responsibility for all administrative tasks related to admissions and discharges
• Managing sales enquiries and analytics for potential sales opportunities or risks
• Meeting all quality & risk compliance requirements as well as implementing policy changes or systems
• Supporting the Care Centre Manager and Village Manager to ensure right resources are available to deliver clinical leadership
• Managing workforce resourcing and taking responsibility for leave liability plannin