Business Manager at Westpac New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Lending, Credit Submissions, Risk Management, Relationship Building, Business Acumen, Negotiation, Communication, Process Improvement, Pricing, Compliance, Problem Solving, Ethical Decision Making, Industry Insights, Stakeholder Engagement

Industry

Banking

Description

Mō te tūranga | About the Role Business Managers work as part of a regional team to deliver consistently excellent customer experiences to Business customers. It is the responsibility of the Business Manager to assist customers with their banking needs (with a focus on lending) and to ensure that the products and services used by the customer meet their needs. As a Business Manager you should also proactively meet unexpressed customer needs by suggesting other Westpac products and services that may be suitable. Responsibilities include: Customer Experience: Consistently focus on providing outstanding customer experiences to help position Westpac as the bank of choice for Business customers Through your daily actions help the Business team to achieve NPS improvement targets Take ownership for resolving day to day issues that impact the seamless delivery of Business products and services Courage to challenge policies and procedures that don’t support best customer outcomes Work with business partners across WNZL to ensure best customer outcomes and advice are consistently delivered Contribute to process improvement initiatives that help to improve the experience of Business customers Ensure your customer activity is high quality and enables you to identify growth and retention opportunities Complete ICE Business Profiles to ensure the capture of relevant information that helps enhance the overall customer experience Performance Disciplines: Focus on the disciplines of execution and doing what you say you will do Take ownership for lending requests for Business customers – both new and existing Maintain a diligent approach to pricing Produce accurate and concise credit submissions which demonstrate a sound understanding of lending policies and procedures and the customers business. Contribute to the performance of Business through balance sheet and market share growth As required contribute to building the external profile of Business in the NZ market Proactively contact Business customers to increase retention Industry champions are required to engage with the wider Business Bank team on a regular basis to bring industry insights back to share with people and customers Contribute positively to team meetings and support colleagues as required by sharing knowledge and best practice Risk Management: Comply with all credit policies and underwriting standards and build a strong working relationship with Credit. Ensure all workplace policies and procedures are complied with to meet regulatory and legislative requirements To ensure our market practices demonstrate ethical standards so that they way we operate reflects WNZL’s commitment to being an ethically conscious organisation Ensure you are familiar and always comply with Westpac’s health and safety policy and procedures, including recording and reporting all hazards, discomfort, accidents or incidents Maintain a disciplined approach to customer record keeping helping evidence adherence to process and regulation Where required take ownership to escalate and resolve risk issues that impact Business Banking Maintain strong disciplines around recording and escalation of customer complaints and seek management assistance where required Ensure all risk review / exception reporting is followed up in a timely manner Nā tāu rourou | What will you bring? Comprehensive understanding of Business customers and their needs Knowledge of the financial services industry, including 3+ years banking experience, preferably within a Business Banking environment Sound knowledge of Westpac’s products and services, particularly the ability to structure complex business lending deals Solid understanding of pricing, compliance, credit risk and security documentation and ability to interpret business financial information Proven ability to build relationships with customers and a reputation for delivering excellent service Highly developed business acumen which translates into the ability to represent Small Business in a professional manner Well-developed negotiation skills Excellent oral and written communication skills Experience engaging with business partners across the wider bank Ability to take ownership to act independently within agreed frameworks Ability to build networks both internally and externally and communicate with confidence Tertiary qualification preferred Skills: Advice and consulting Business acumen Collaboration Negotiation and persuading Problem solving Pro-active risk management Ethical decision making and judgement Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 2 April 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

Business Managers collaborate within a regional team to deliver excellent customer experiences to Business customers, focusing on assisting with banking needs, particularly lending, and ensuring products meet customer requirements. Responsibilities also include proactively identifying unexpressed customer needs and suggesting suitable Westpac products and services.