JOB DESCRIPTION:
The Business Management Analyst II provides business management related research, evaluation, operational, reporting and / or analytical support for assigned area / specialization and/or functional unit(s).
EDUCATION & EXPERIENCE:
- Undergraduate degree
- 2+years relevant experience
CUSTOMER ACCOUNTABILITIES:
- Provides business management related research, evaluation, operational, reporting and / or analytical support in a timely manner
- Develops and/or prepare applicable business metrics / standard / ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate
- Conducts regular, ongoing analysis, evaluation / assessment and review of business performance/ processes/initiatives within assigned business management area
- Supports the development of presentations/communications and dissemination of information
- Coordinates relevant processes/meetings/events that impact a broad area
- Understands department objectives and contribute by recommending appropriate action to management based on analysis and review of results within assigned scope
SHAREHOLDER ACCOUNTABILITIES:
- Contributes to various operational activities (e.g. report production, system queries, process mapping, tracking, analysis and procedural support, premises, onboarding) as assigned
- Remains informed of emerging issues, industry trends and/or relevant changes
- Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
EMPLOYEE/TEAM ACCOUNTABILITIES:
- Continuously enhances knowledge/expertise in own area and keep current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
- Prioritizes and manage own workload in order to deliver quality results and meet assigned timelines
- Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Identifies and recommend opportunities to enhance productivity, effectiveness and operational efficiency
- Establishes effective relationships across multiple business and technology partners, program and project managers
- Participates in knowledge transfer within the team and business units
PHYSICAL REQUIREMENTS:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
WHO WE ARE:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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