ABOUT US

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrate the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHAT DO WE NEED FROM YOU?

• Experience in collating and understanding data from numerous sources.
• Experience of making outbound contact via telephone and email.
• Keen eye for detail and a focus on data accuracy.
• Inquisitive nature and questioning skills.
• Experience in the utilities industry, specifically Water.
• Fully computer literate with Microsoft Office products, Excel level must be intermediate as a minimum.
• Problem solving ability with a personal drive to search out the correct information and resolve issues.
• Strong team player with a can-do attitude and professional manner
• Excellent communicator
• Able to work under own initiative.
  Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

At the forefront of managing Waves’ vacant portfolio, the Business Movers Team plays a pivotal role in ensuring efficient water account management. As a vital member of our team, you will take on the crucial responsibility of investigating vacant properties that are consuming water without an active water account.
We are looking for individuals who possess a keen eye for detail and an exceptional ability to analyse information. You will need to compile strong and comprehensive evidence packs that will facilitate correct occupancy and billing processes.
Your role will also involve proactive engagement with customers through both email correspondence and outbound calls. We value a “Right First-Time” approach, ensuring that each interaction is accurate and effective.
If you feel this sounds like something you can do and matches your skill set then we are waiting to hear from you.