Business Office Associate at CarMax

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Management, Paperwork Processing, Auditing, Data Entry, Record Keeping, PC Skills, Organizational Skills, Attention To Detail, Communication, Time Management, Conflict Resolution, Teamwork, Confidentiality, Training

Industry

Retail

Description

7116 - Gulf Freeway - 13100 Gulf Fwy, Houston, Texas, 77034 CarMax, the way your career should be! Provide an iconic customer experience - Summary: Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls. What you will do - Essential Responsibilities: Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process. Seeks win/win solutions for the customer and partners appropriately Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention. Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale. Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags. Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate. Learn and succeed as part of a team: Pleasant, but noisy office environment Numerous distractions and disruptions due to incoming communication May require walking or standing for extended periods of time Variety of work schedules with shifts that do include nights, weekends, and holidays. Wear CarMax clothing (acquired through the company) at all times while working in the store Qualifications: Work requires ability to: Read, interpret and transcribe data in order to maintain accurate records Use resources and partnership to balance the needs of the customer and the business Understand numeric filing system Use word processing, spreadsheet and other programs, displaying intermediate PC skills Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail Lift objects that weigh as much as 15-20 lbs Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written Complete CarMax provided training as required Develop partnerships with Sales team and other departments in order to provide quality customer service Maintain confidentiality of all records, files and reports within the scope of the position Report Asset Protection and/or Human Resource related issues to management Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Responsibilities

This role involves providing exceptional customer service by facilitating sales, auction, and appraisal processes, which includes managing cash, processing, and auditing all associated paperwork. Responsibilities also cover assisting store personnel, handling incoming calls, and processing state DMV paperwork for vehicle titling and registration.