Job Summary
The Business Office Coordinator is responsible for overseeing and managing all financial transactions, payable accounts processes, and financial reporting within a Thrive Senior Living community. This role ensures accuracy, compliance, and efficiency in financial operations, including invoice processing, vendor payments, financial approvals, and resident billing. The BOC must adhere to strict financial deadlines, ensuring timely completion of key accounting functions to support the community’s overall fiscal health. Additionally, the BOC is responsible for aging report analysis, bad debt follow-up, Medicaid payment processing, and direct communication with residents and families regarding financial matters.

• Serve as the primary point of contact for residents and families regarding financial inquiries, billing concerns, and payment processing.
• Respond promptly to emails, phone calls, and in-person inquiries, providing excellent customer service and clear financial guidance.
• Ensure that changes in billing are processed in a timely manner, including updates to payment methods, responsible parties, and financial agreements.
• Process and track billing change forms, ensuring accuracy and proper documentation.
• Ensure ancillary charges are correctly applied and reflected on resident statements.
• Facilitate rent increases, ensuring that notices are sent on time and that new rates are accurately reflected in the billing system.
• Deposit checks and enter cash receipts in a timely manner.
• Process move-ins, move-outs, and transfers in Yardi to ensure accurate resident records and billing.
• Follow up on aging reports and outstanding balances, ensuring proactive collection efforts on past-due accounts.
• Track and process Medicaid payments, ensuring all documentation and claim submissions are accurate and timely.