BUSINESS ONLINE BANKING SPECIALIST at Stockman Bank of Montana

Great Falls, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Attention to Detail, Written Communication, Verbal Communication, Microsoft Office, Online Banking, Electronic Money Movement, Remote Deposit Capture, Fraud Prevention, Cash Management, Troubleshooting, Client Onboarding, File Maintenance, Problem Solving, Technology Proficiency

Industry

Financial Services

Description

Stockman’s Cash Management Department is headquartered in our Miles City office. Miles City location preferred, other locations negotiable. If you like working with people, are comfortable with technology, and enjoy variety in your workday then come join our growing Cash Management team! For those seeking a professional career in an ever-evolving digital environment, this position is for you. Business Online Banking Specialist will gain knowledge of how commercial businesses use our services to efficiently and effectively flow their cash. These digital channels include online banking, electronic money movement, remote deposit capture and fraud prevention. This position is entry level and excellent customer service skills are a must. Apply today! Position General Responsibilities: A Business Online Banking Specialist will gain a good understanding of our digital solutions for our business customers including online banking, electronic money movement, remote deposit capture (RDC) and Positive Pay (a check/ACH fraud prevention tool). Education, Experience and Certification Requirements Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management. MINIMUM QUALIFICATIONS 1. Strong commitment to providing exceptional customer service 2. Ability to organize and prioritize tasks, and projects 3. Attention to detail 4. Strong written and verbal communications skills 5. Microsoft Office proficiency (Word, Excel, Outlook) 6. High School diploma or equivalency Preferred: 1. Previous bank experience 2. 1-2 years previous customer service experience Dimension of Job: This position will need to understand how Stockman Bank of Montana’s electronic business banking services function including internet business banking, business e-solutions and related cash management services. We are willing to train the right candidate! This individual will work closely with technology, central operations, branch operations and market cash management specialists. Position Specific Responsibilities, Duties and Competencies Cash Management Onboarding a. New client record setup in Cash Management b. Cash Management file maintenance review Cash Management Call Center a. Troubleshoot and resolve customer issues with cash management services and other supporting services b. Assist new clients through the log in process and familiarize new clients with the functions within eBiz access Any other duties assigned For full description, which includes physical mental demands please see attachment.

Responsibilities

The Business Online Banking Specialist will assist business customers in utilizing digital banking services effectively. Responsibilities include onboarding new clients and troubleshooting cash management service issues.