REQUIRED QUALIFICATIONS & SKILLS

• Post graduate diploma, university degree or equivalent
• Minimum 7 years of work experience in e-commerce, supply chain, and customer experience area with experience in buildup and use of IT solutions
• Minimum 3 years’ experience in Med. Tech., Pharma, or consumer good
• Proven track record in leading internal IT delivery teams and service provider governance
• Proven project management and organizational skills (classical & agile)
• Action and solution-oriented Team-player who takes on accountability
• Strong analytical skills and ability to document business requirements and qualify and quantify their effects
• Distinct business acumen and excellent communicator
• Fluent in English (other European language is a plus)
• Willingness to travel (up to 20%)

PREFERRED QUALIFICATIONS & SKILLS

• Degree in Engineering, Business Computer Science, Computer Science Media. MBA is preferred
• Understand and master of at least 2 of the areas: Supply chain management, Customer experience; E-commerce Solutions
• Experience in a mass market environment
• Practical experience in CRM and SCM solutions
• Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources
• Experience in working in international teams

• Executing on EMEAP Digital Operations by shaping, developing, and implementing the ADC CX and SCM strategy and solutions in close alignment with global and local Digital Excellence strategy
• Identifying, developing, and implementing opportunities for digital innovations with internal and external partners enable new business capabilities
• Ensuring the run operation and enhancement of current application in collaboration with Internal and external stakeholders
• Executing requirement definitions and priority setting on a program level and act as business partner in large complex program
• Being actively involved in innovation and change projects with different functional teams in globally, on area or within countries
• Building and maintaining strong cooperation with BRM and IT team, External 3rd Parties and Countries
• Analyzing and improving existing processes and implement new (smart and lean) processes if and where appropriate
• Shaping the current digital infrastructure and IT landscape with delivery partners and developing and improving processes and quality along an omni-channel customer journey