Business Operation Specialist at ZEISS Group

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP, CRM, Data Management, Reporting, Customer Service, Logistics, Communication, Excel, Power BI, Cross-Function Collaboration, Statistical Analysis, Service Administration, Problem Solving, Detail-Oriented, Team Spirit, Positive Attitude

Industry

Machinery Manufacturing

Description

Job Description Main Tasks 1. Support quotation, contract validation, order confirmation, billing for machine and spare parts sales through SAP/CRM. Closely work with sales team for order tracking. 2. Coordinate service activity in SAP/CRM, maintain and ensure proper entries of ticket creation, service order despatch, parts request, service confimation and labor/parts reporting for all of the IBase stages covering installation, warran-ty, maintance period . Closely work with service team for order tracking. 3. Work with servcie team and logistic team to provide timely support on customer’s parts delivery request according to businsess logistic KPI. 4. Generate data for monthly/weekly report upon request for responsible customers/areas. 5. Using CRM data for statistical analysis to support business. 6. Assist goods and sample return, exchange, or cancellation process by working with logistics 7. Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP 8. Coordinate with logistics and finance team follow-up on customer payment/delivery 9. Support back office administration work and other ad-hoc support 10. Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters 11. System testing for all changes updates and follow the global testing plan Requirements Education ：Bachelor degree in business administration, management or relevant field Experience 1. 2 years or above in sales and/or service administration (e.g. SAP/CRM experience) 2. Experience in cross function collaboration with sales, customer service, logistics, accounting, cross-region peers and HQ administration. Other skills 1. Middle or above English communication and writing capability. 2. IT skills: all Office software, especially Excel, Power BI will be a plus 3. Knowledge/skills: Customer Service, Data Management & Reporting 4. Knowledge on SAP/CRM and supply chain; semiconductor experience is a plus 5. Good communication skills cross functions and regions 6. Capable to handle customer’s urgent request under pressure individually. 7. Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented Your ZEISS Recruiting Team Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Responsibilities

The Business Operation Specialist will support sales and service activities through SAP/CRM, ensuring proper order tracking and coordination with various teams. They will also generate reports and maintain data integrity for customer and vendor profiles.