Business Operations Analyst at Domaine

, , Croatia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reporting, Dashboard Development, Data Analysis, Metric Definition, Data Validation, Excel, Google Sheets, Looker, HubSpot, Productive.io, Capacity Planning, Workload Balancing, Process Improvement, Data Integrity, Communication, Time Management

Industry

Software Development

Description

Domaine is seeking an Business Operations (BizOps) Analyst to own tactical reporting and dashboard development across key business systems. This role will partner closely with the VP of Operations and cross-functional leaders to build reliable reporting, define consistent metrics, and translate operational data into clear insights. This is a hands-on role for someone who loves turning messy data into structured reporting — and can communicate clearly with leadership. TRAITS Proactive and self-directed — you don’t wait to be asked; you spot gaps, raise risks early, and propose solutions Highly organized — you manage recurring reporting deadlines and ad hoc leadership requests without things slipping Detail-oriented with strong data discipline — you notice inconsistencies, validate inputs, and care deeply about accuracy Analytical and curious — you naturally ask “why is this happening?” and dig into trends rather than just reporting numbers Strong communicator — you can explain complex operational data in clear, simple language for executives and delivery leaders Comfortable with ambiguity — you can build structure even when systems, inputs, and definitions aren’t perfect yet Calm under pressure — you can handle urgent requests without creating chaos or sacrificing quality Collaborative and service-minded — you enjoy partnering with teams to make reporting useful (not just technically correct) Continuous improvement mindset — you’re always looking for ways to streamline reporting, reduce manual work, and improve processes High integrity and accountability — you take ownership of outcomes, not just tasks RESPONSIBILITIES Primary Reporting & Analytics Build and maintain operational reports in Excel/Google Sheets and dashboards in Looker Create weekly and monthly reporting for: Delivery health (project status, capacity, utilization, resourcing needs) Financial health (revenue forecasting inputs, margin drivers, delivery efficiency) Pipeline and sales handoff insights (HubSpot → delivery) Pull and reconcile data from: HubSpot Productive.io Spreadsheets and internal trackers Improve reporting consistency by defining: Shared criteria Metric definitions Business health benchmarks Advanced Analytics & Reporting Build, maintain, and optimize custom dashboards and reports in Productive.io (Insights) to provide real-time visibility into team capacity and workload Perform deep-dive analysis on Utilization Rates, identifying trends across departments and individual team members Track and report on Schedule Compliance, analyzing variance between scheduled hours vs. actual logged hours to improve forecasting accuracy Generate forward-looking capacity reports to identify potential resourcing shortages months in advance, enabling proactive hiring and/or resource reallocation Provide clear, data-backed recommendations to leadership on department efficiency, workload balancing, and capacity planning Ensure data integrity across all platforms, performing regular audits of time logging, resourcing plans, and project setups to ensure reporting accuracy Operational Insights & Communication Translate reporting into clear summaries leadership can interpret quickly Highlight risks, anomalies, and trends proactively (not just “here’s the spreadsheet”) Document reporting logic so metrics remain consistent and repeatable Partner with Operations + Delivery leaders to ensure reports reflect real business needs Process Improvement Identify areas where reporting can be automated or simplified Improve data hygiene by flagging system gaps or inconsistent inputs Build templates and repeatable reporting systems that reduce manual work SUCCESS METRICS Leadership has real-time visibility into capacity, utilization, and workload through reliable dashboards in Productive.io (Insights) and Looker Utilization and schedule compliance reporting is accurate, consistent, and trusted, with clear definitions used across teams Forward-looking capacity reports help the business identify resourcing shortages 1–3+ months in advance, enabling proactive hiring or internal reallocation Reporting is delivered on time, every time, with minimal rework or manual “fire drills” Variance between scheduled hours and logged hours is actively tracked, and insights lead to improved forecasting accuracy over time Data integrity improves measurably through ongoing audits (time logging, resourcing plans, project setup hygiene) Executive stakeholders don’t just receive data — they receive clear interpretation, risks, trends, and recommendations Reporting systems become increasingly repeatable and scalable, reducing dependence on one-off spreadsheets and manual workflows QUALIFICATIONS 3+ years experience in operations reporting, analytics coordination, or business operations Strong Excel/Sheets skills (pivot tables, formulas, data cleaning; PowerQuery a plus) Experience building dashboards (Looker strongly preferred) Experience pulling data from tools like HubSpot, project management systems, and spreadsheets Excellent English communication (written and spoken) Strong time management and ability to work independently in a remote environment High attention to detail and comfort working with imperfect data Preferred (nice to have) Experience in an agency / professional services environment Familiarity with utilization, capacity planning, margin, delivery forecasting Experience with Shopify agencies, ecommerce, or digital delivery teams Experience with system integrations, reporting automation, or SQL PERKS & BENEFITS Flexible working schedule Competitive PTO policy with paid company time off at end of year Remote-first culture Home office stipend Apple gear Continued education and personal development opportunities

Responsibilities

The analyst will be responsible for building and maintaining operational reports in Excel/Google Sheets and dashboards in Looker, covering delivery and financial health metrics. This includes pulling and reconciling data from various sources and defining consistent metrics and benchmarks across the business.