Business Operations Analyst |Entry-Level|Onsite at Austin Telco Federal Credit Union

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

57000.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System administration, Technical support, Analytical thinking, Problem-solving, Documentation, Workflow support, Helpdesk support, Change management, Communication, Symitar core operating environment, Optical imaging system, Automation platforms, Bank Secrecy Act compliance, User access management

Industry

Financial Services

Description

Description Business Operations Analyst | Location: 11149 Research Blvd, Austin, TX. | Schedule: Monday – Friday 8:00AM - 4:30PM | The Business Operations Analyst is accountable for supporting staff, members, and critical services related to Symitar core operating environment, optical imaging system, item processing system, and automation platforms. This role acts as a first point of contact for stakeholders seeking technical assistance and helps ensure smooth operation of critical business applications. The position works closely with senior team members to learn system administration responsibilities and gain experience in troubleshooting, documentation, and workflow support. What You’ll Do: System Administration & Technical Support Assist with basic system administration tasks for the core processing system, optical imaging system, automation platform, and other key applications. Support daily operations by helping monitor system performance, stability, and security under the guidance of senior staff. Manage basic user access functions, including creating accounts and updating access levels following established procedures and regulatory requirements. Provides helpdesk support and appropriately communicates/documents the actions required to resolve issues within trouble tickets. Works with team members to rectify unresolved support issues. Workflow & Operational Efficiency Helps maintain and document automation tasks and system workflows in critical applications. Works with credit union stakeholders to ensure the successful archiving of documents into the optical system. Collaborates with vendors and internal IT team to implement and install upgrades to systems. Actively contributes to change management to ensure items are approved, addressed, and documented. Compliance & Security Maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including the Bank Secrecy Act. Maintain the security and confidentiality of pertinent information and records. Provides on-call support as necessary to ensure seamless operations. Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation. Internal Communication & Collaboration Respond to internal TEAMS messages and departmental inquiries to maintain seamless communication. Represent Austin Telco with integrity and professionalism in all actions. Performs other duties as assigned by the supervisor. What You Bring: Experience: Entry level to 2 years related IT experience and/or training. Specialized Knowledge: Familiarity with or ability to learn Symitar core operating environments, optical imaging, and automation platforms. Skills: Strong analytical thinking, problem-solving, and the ability to manage multiple priorities in a technical environment. Communication: Strong verbal and written communication skills with the ability to provide clear guidance to staff on technical issues. Education: High school diploma or GED. Why You'll Love Working Here: Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support. Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries. Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals. Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth. Additional Requirements Regular and punctual attendance; ability to lift/move up to 25 lbs frequently and 50 lbs occasionally. Good credit standing (verified prior to interview). Successful background check and drug screening upon offer. Requirements

Responsibilities

The Business Operations Analyst supports critical business applications, including system administration, monitoring, and user access management. They also provide helpdesk support, document workflows, and collaborate with vendors and internal teams to ensure operational efficiency.